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February 2024 by Don S.
This is how they respond to a carpet seem that is obvious - 3 were ok only one bad but - Hello, Don, Here is what the installer's office states about the carpet seam: LIGHT SOURCES AND DIRECTION MAGNIFYING THE SEAM. THERE IS AN UNEVEN SPOT IN THE SUBFLOOR NEXT TO THE SEAM SEAMS ARE NOT GUARANTEED TO BE INVISIBLE If you have further questions need assistance, you can call Lowe's Installation Support Team, at: 888.516.1010. Thank you,
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February 2024 by Eddie
Had a great experience in the paint department. They matchee the 5 gallon paint price with individual gallons to be able to tint the color I needed. Great service!
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January 2024 by Tony Devalan
Always have everything I'm looking for.
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January 2024 by Bronson Nieman
My wife and I just bought a dishwasher, washer and a stove from the Airport location within the last month. We have been waiting on our stove to be delivered just to find out they put a forklift fork through our stove and no one even bothered to let us know about the situation or how we wanted to handle it. They told me a lot of “I don’t knows” and also the whole situation seemed shady. Worst customer service ever! We will never buy anything from Lowe’s again, that Airport location has ruined our entire experience and trust for the entire Lowe’s company itself! Good job!!
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January 2024 by Danielle Alcock
No one there to help cut wood pieces at 6:30pm, and no one knew when the next person would be in. As a woman, I was banking on having someone available to help. Should’ve known better…
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January 2024 by C. L. Maynard
This lowes has the best customer service! If they don't know the answer, they find another associate who does. Always willing to help someone either on a phone call or in person... wonderful people! 10/10
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November 2023 by Cassandra Green
Went in for a small grout flooring project. Was having trouble finding the ready to use grout and sealer for the project. Will [a new associate at the Airport Highway Location] offered to help me without asking, and went above and beyond! Will also helped with getting the tools and equipment for the project too. I would of never known he was a new associate if he would not of mentioned it. He had great energy, a friendly smile, and the eagerness to help! When leaving, I told him I was provided an excellent review on his performance. I hope he finds this posted in his favor and that his management team gives him some extra praise. I will definitely return based off of my experience just today!
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November 2023 by Hunter Keyees
I bought a “craftsman” brand vacuum filter for my craftsman shop vac. It said “5-20 gallon”, mine is 9. I got home, it does not fit, I tucked receipt in my console but it was nowhere to be found when I got back to return it. I’ve never had a problem returning for store credit in the past, now I’m out $20 because they sell misleading products and changed their policy. I left the store with the useless filter and went to Home Depot to fill my current need. Ive spent thousands at lowes each year but now I’ll Stick with the orange store and menards. I’m not sure if this was actual store policy or just a discriminatory employee working the desk, but either way overall waste of time and bad experience due to an honest mistake made from your misleading packaging.
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October 2023 by Lala Smith
Absolutely the best service ever I was in and out within 5mins.... I walked in and cashier sidney asked me if I needed any help and I told her yes she looked up what I needed I went to go get it I came back and she helped me check out and gave me nothing but smiles and help I would most definitely be going back??
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October 2023 by Marie Weeks
They assist me with putting heavy items in my vehicle. They refunded me for items I did not need and more. I do like shopping here.
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October 2023 by Betty McClain
My son done 20 years USA and we love our discounts which no one else does
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September 2023 by Brian Howard
Found out that the military discount does not apply to lumber, wire or appliances. They were willing to take the lumber back.
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September 2023 by Ray Marteney
It's a very nice home improvement store, always like Lowes, the only bad thing was no one at the checkout, all self checkout. Other than that it's a great place to shop.
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July 2023 by Joe Kissner
Absolutely gobsmacked with finding the perfect rug for our bedroom. Decent price and friendly service. Only drawback, when asking for help putting rug into car, we waited for clerk who was seen speaking with cashier forever. A passersby helped load the rug and we were off. Love Toledo neighbors!
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July 2023 by Perry Graves Sr
Young man assisting me was one of the best in my boat: He will understand the joke. That is what he assisted with. I am attempting to build my own boat. Great experience!!!
