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January 2024 by Dan E
Kathy was knowledgeable, kept us informed and made our experience clean and simple. Listened to what we wanted and provided the best options. Thank you.
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January 2024 by Brittney Stanley
Matt was incredibly knowledgeable and helpful in my quest for the right mattress. He was very kind and patient as I asked my many questions. In the end I found a mattress that I hope will be just right (I haven’t gotten it yet) and I will definitely return to Mattress Firm for any future mattress purchases.
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December 2023 by Katherine Katafias
Matt was incredibly knowledgeable and helped us narrow down the mattress my husband and I wanted, while also keeping our budget and ability in mind. We were in the store for maybe 45 min and went through several different types of mattresses figuring out what would help improve our sleep and upgrade our bed size. We’re so grateful and are looking forward to more efficient and comfortable sleep!
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December 2023 by Stephanie Snyder
Great customer service. Greeted us pleasantly & assisted us with what we're looking for. Answered all our inquiries & helped us out in choosing the right bed. Thank you.
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November 2023 by Elizabeth Gray
Matt was super helpful in helping us find a mattress that worked in our budget and went above and beyond to make sure we were happy customers.
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November 2023 by Beth Horne
Cathy took time to show and explain all the differences in mattresses, adjustable bases, and mattress covers as well as bed linens. She took the time to calculate and apply the best discounts based on our selections. I'm glad we found Cathy, her experience and knowledge were valuable and helped us make an informed decision. Thank you!
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November 2023 by Christine Keran
Barry was very knowledgeable, especially compared to a competitor that I also visited. I appreciated his input, politeness and professionalism. Mattress Firm was recommended by a friend and I am glad that I made my purchase from them.
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November 2023 by Heather Moore
Matt was amazing to work with and did a fantastic job explaining all of the options and finding the right mattress for me. I appreciate his attentiveness to my needs.
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August 2023 by Marilyn Palazzolo
Barry at the Toledo store was very helpful and thorough in helping me choose a new mattress. I appreciated and took him up on his suggestions, even though it was less commission in his pocket! I appreciated that… it never happens!
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July 2023 by Penny Morrison
Was greeted when we walked in , even though he was helping a customer checking out, and another looking at mattresses. After asking our price range he directed us in the right direction for the specific kind of mattress I was looking for. Very helpful and knowledgeable. I ended up buying the one he pointed out to us. Plus he had cold spring water on hand to offer us which is a definite plus.
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June 2023 by Thomas Ferris
Very happy with how I was treated and the patience I was shown. Gary was very helpful and gave me some excellent information. Just had the mattress and low profile box spring delivered yesterday. Delivery and set-up went well
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June 2023 by Amy Grant
Gary was great, no pressure salesmanship, helped me define and narrow in on items for better sleep while not pushing high end products that I didn't need. Matt was great, too, when I returned next day to finalize purchase. Thanks, guys!
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May 2023 by R W
If there was a zero I would give it to them. DO NOT, I REPEAT DO NOT USE THIS COMPANY. I have been waiting on a refund for over 2 months now. They say only 14 days. I used the location in toledo on Monroe St. Gary the owner is a crook. He has done nothing but lied to me and kept my mother's money. I asked for customer service number, he told me he doesn't have one. I would not use this company for nothing.
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May 2023 by Drew Harris
Kathy was very friendly and knowledgeable about the product. She expedited the sale quickly as we were on a time schedule.
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April 2023 by Andrae' Smith
The salesperson Kathy was awesome! She catered to all of our needs and even sold us on some things we weren't planning to buy.
