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February 2024 by Deborah L Ross
I didn't have to ask for help here it was my 1st visit..they have everything you need and then some
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January 2024 by Smith Gaming
Dead fish in multiple tanks. 8/10 do not recommend
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January 2024 by Jay Swanson
Good place to get supplies for your pets.
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January 2024 by Chett O.
Usually always has my baby's food and employees are very nice ?
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January 2024 by James Nowak
There is a very nice manager lady with blonde hair and glasses.. She's always very helpful and very nice... Pleasure to deal with!! Store is always fully stocked for all my pet food needs!! Definitely recommend stopping by...
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January 2024 by Chris Oswalt
Lots of great stuff for my new puppy and a great selection of different brands.
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January 2024 by Vernon Flamand
Great place for all your pet needs. Staff is very friendly and helpful.
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December 2023 by James Ledyard
Wonder staff
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December 2023 by Damian Gareau
Comment = Employee training, I was in your store to purchase fish for 2 of my tanks and my mother's tank When an associate came to assist she asked me what size was my tank. I told her 30&20 I then purchased 6 guppies. When she bagged them and was about to get down I stopped her and told her that I wanted to purchase another variety. I was then told that she would not sell me any more fish. I was so confused. So I asked why, she said that with a new set up and not knowing if it has been cycled properly or not she would only sell 6 fish. I was immediately furious because we never discussed anything about my tanks in detail. She NEVER asked me a qualifying question. As I once managed retail I know the importance of qualifying questions. We want to ensure that our guest has everything they need or are aware of their complete options before leaving. So I said to her, I know what I am doing and I would like to buy more fish and some plants. She again without asking one question refused to make a sale. Well about a week maybe 8 days prior I did buy my 30 gallon tank and all necessary chemicals and components from the same store. Your store However, I also have 5 more tanks in total ranging from 2 gallons to now 30. They are all independent ecosystems designed for minimal interference. I have carefully researched each tank and what I could find to be the optimal balance of species from population to cleaning crew to aquatic plant life to microorganisms. . I once had a research and development company and we specialized in aquatic hybrid agricultural grow systems. We did this successfully for 12 years. I have been in the process of starting that project again as I have a new group of interested investors and partners. One of my goals has always been to support local economy and jobs and so we have never ordered any biological systems from industrial warehousing. In other words I believe that I am with respect a pretty good customer. Now I was working with another retailer in Toledo but everyone that I know that has tanks told me to go see you guys. And my first visit was amazing. My question is With what I have experienced should I continue to build a relationship of uncertainty? Not only have I been embarrassed and demeaned by one of your team members, but so to have my friends and colleagues who support your team at the Monroe location in Toledo OH. Should we maintain our relationship or can we count on your leadership team to adequately coach, develop and discipline as need to assure the best possible customer service and support for valued pets?
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December 2023 by Lavita Juarez
Good deals great dog toys and everything you need to care for your dog friendly staff
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November 2023 by Colt Kolb
Always enjoy this store and talking fish with one employee there. Tho it's expensive I have never had issues with my fish and or products.
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November 2023 by Ivan Mitchell
I just live how they will match any coupon you have even if it's for another pet store and they are always friendly to me and Zeus
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October 2023 by Nathalia Linda
I purchased 20 live medium crickets 2 days ago at 17c each( higher then the competition) when i got home, 2 were dead in the bag. I used a few for feeding and this morning upon checking them , only 3 were alive and the rest dead. I have a cricket container with food and water.Don’t get crickets from here again, now i feel i feed my animals sick crickets.
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October 2023 by Karen Faziani
I cannot for the life of me remember the girls name that cut Rubi's nails.... but what a fantastic job!! Thank you soooo much! She will only go there for grooming from now on!
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October 2023 by Anon Ymous
At the Toledo, Ohio location on Monroe St. There were two cashiers at two different registers, and nobody else in line. When I started towards the registers to pay for my one item, both cashiers went to the back for almost five minutes, before one came back to the front. Kinda rude
