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February 2025 by Arielle Frame
We had a great experience when purchasing our mattress! The customer service was top notch, we had the privilege of working with Brooke, we would highly recommend shopping for your mattress here! The selection is great too.
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January 2025 by Jan Benson
Edited: BEWARE! I am no longer a satisfied, nor happy customer. I purchased the Tempurpedic hybrid mattress and smart base. When my son struggled with which mattress to pick we were told that there was a 120 day trial and were reassured that if we weren't happy with our choices, we could exchange them for a $99 fee. The salesman upsold us expensive pillows but never one time mentioned having to purchase mattress protectors. The sales contract was read to us, but there was no mention of the customer having to purchase a mattress protector in order for the trial to be used. My son chose the Tempurpedic firm and, after a short time, developed back pain. Instead of getting better as the mattress "loosened up," the pain got worse and led to hip pain as well. I called Sleep Outfitters to ask about the exchange option and was told that since we didn't purchase a mattress protector for it, it wasn't able to be exchanged. After escalating it up to the store manager and then his manager, I was told we could proceed with the exchange, but we needed to wait a few more days for the required number of days of sleeping on it to pass. When my son called to pay the fee and order the new mattress, he was told by the store manager that not only did he have to pay the (expected) $99 fee, he had to pay the difference of the sale price and the non sale price which was an additional $800! My son was, of course, upset and refused to pay that. The manager told him that as soon as the mattresses went on sale again, he would call us and proceed with the exchange without him having to pay the $800 non sale difference. Well, no one ever called, and my son decided to drop it. It was one big, ridiculous hassle that he just didn't want to deal with anymore. We spent $16,000 on 2 mattresses and 2 smart bases, and this is how we were treated. BEWARE! They will tell you ANYTHING to make a sale but leave out crucial information about their supposed 120 day trial. If you decide to take them up on their offer, you'll be denied or screwed over. After the fact, I Googled Sleep Outfitters and found on Reddit that there are dozens of unhappy customers who have dealt with the same crap we did. It seems no one is told about the mattress protector on purpose, so they dont have to honor their supposed 120-day trial. Yes, it's my fault for not doing better research before purchasing, but when you are told about an option and reassured you can change your mind, you should be able to trust that. I WOULD ABSOLUTELY NEVER RECOMMEND SLEEP OUTFITTERS! Look it up online, and you will see...
Elijah was friendly, helpful, and patient while we debated on which of their mattresses and bases we preferred. We were able to get free delivery and saved over $800 during their 4th of July sale. Satisfied customer.
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December 2024 by White Superman
Amazing experience very helpful for a first time buyer
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November 2024 by Joe McDonald
Sales person at Talmage store Derek. Was very friendly and super knowledgeable. He heard what we needed and help with all of our needs.
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October 2024 by Amy Heady
Derek was great to work with, super helpful and patient with all my questions!
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August 2024 by Sara Stark
Harlie was our mattress salesman at sleep outfitters. She provided us with so much knowledge and helped us understand what was best for our sleep and body type. Very friendly and answered all our questions. We went in knowing limited information and left feeling confident with our mattress options.
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August 2024 by Heidi Clausius
Harlie was so helpful. She was knowledgeable and not pushy. We appreciate her years of experience in shopping for a mattress.
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August 2024 by Alexandra Demas
Harlie helped my dad find a sterns and foster mattress with an adjustable base which he loves
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August 2024 by Jonah Jimenez
Harlie did a great job explaining the different mattress types, technologies, and price points. Definitely left with more knowledge than what I walked in with!
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July 2024 by Jill Littrell
Had a great experience with Eli, he showed me several mattress es ti choose from. I bought a hybrid and I love it. Fell right to sleep and did not want to get up. Best sleep I have ever had. Thanks Eli.
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July 2024 by Judith Lorenz
I was extremely satisfied with the service given by Eli at the Toledo store during my two visits there. He was knowledgeable, friendly, patient and a good listener. His helpfulness made my decision of this important purchase easier and enjoyable. Thanks Eli.
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July 2024 by Troy Thomas
Eli was outstanding today I give him a 10
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June 2024 by Madeline Verchio
Came here after having a bad experience at a different mattress store- so glad we did! Better selection, found an awesome mattress, and received great customer service from Eli! He was helpful, polite, and knowledgeable. All around great experience!
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April 2024 by Akshit Bon Singh
Amazing experience purchasing a set of pillows!
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April 2024 by Cory Sosbe
Owen was very helpful and attentive helping me with what we were looking for! Great customer service!
