-
February 2024 by Rhonda Lynn Winters
Called to make an appointment for my China girl, and the person who answered the phone was very pleasant and helpful. Next week will be her first visit there.
-
January 2024 by Debra Borysiak
The staff here is so caring when you are in need.
-
January 2024 by JEAN WALLER
Awesome staff. Very friendly and ver informative.
-
January 2024 by Kim Werth
The best vet hospital in town!
-
January 2024 by Ginny Carner
They got me in to see the vet right away for an unexpected situation. Friendly staff. Reasonably priced.
-
January 2024 by Miranda Vargas
Was visiting my parents for the holidays and my dogs went from their normal rough playing to a fight that left one needing stitches. The West Suburban team was so kind and extremely thorough. It actually ended up costing less than expected and they kept me up to date throughout her procedure and provided great take home instructions. They called and left a follow-up message the day after, and today I just received a get well card for my little girl. Such a sweet, fantastic team and amazing, above & beyond customer service! Wish I could have them for my home/normal veterinarian needs, but with 3 younger dogs it does feel reassuring to have a go-to place for when I am visiting my parents. Highly recommend them!
-
January 2024 by Gaia Catucci
Receptionist was rude and unprofessional.
-
December 2023 by S W
We had to visit WSAH due to our dog needing surgery. Dr. Dan & the rest of the staff were all great, nice & caring from the first appointment to our last appointment. The only issue I did have was with one person at the front desk the day my dog had surgery & our pick up time. When we checked our dog in we was given a time, I had asked if we could pick our dog up right away at the very earliest allowed & was told yes - they just had to put a time in the computer, which was about an hour later than what I asked for. Well when I called to check & make sure we could pick our dog up at the earlier time, the front desk person that answered was very snotty with me about it & said he would be ready at our appointment time. I explained myself to her & that I was told that appointment time didn’t matter that we could come earlier if our dog was doing good. Clearly annoyed with me she put me on hold & someone else talked to me. They were able to tell me how our dog was & that it wouldn’t be any issue at all to pick them up at the earlier time. Not sure why the other person had such an attitude about it.We wouldn’t hesitate to go back there again if something was to happen & would recommend them to anyone. I can’t give any review on a regular vet visit.
-
December 2023 by dm michele
As a dog foster, it often happens that the foster is being pulled from a shelter and has unknown issues usually some type of kennel cough or worse. West Suburban is not only my personal vet for my dogs, but it's the only place I take any other dog in my care. All the staff cares, not just for the animals but for the owners as well. Great team!
-
December 2023 by Pat C.
How disappointing that making money is more important than caring for our four-legged friends the way the original founders of this veterinary hospital envisioned. I've been taking my dog there for eight years and the level of care from the beginning to today has amazingly declined. Not to mention the recent bait and switch I experienced when my dog had surgery. The original quote was for less then $300. The day of surgery after dropping off my dog they asked me to sign for over $625. When I questioned the difference, they said that the person that gave me the quote wasn't capable of breaking down the fees appropriately even though I had it in writing. My recommendation is to find a locally, owned veterinary hospital and stop feeding the corporate monsters that don't really care about our pets!!!
-
November 2023 by Rebecca Di Bari
I cannot express enough gratitude for the exceptional care and support we received from the animal hospital. They were incredibly helpful and accommodating throughout the entire process. We were visiting toledo for a week over thanksgiving and came across a stray cat. We decided to adopt the stray cat and made the last-minute decision to fly her back home with us. The staff at the animal hospital went above and beyond to ensure that all necessary arrangements were made, including providing the necessary vaccinations and paperwork for the flight. I highly recommend this animal hospital to anyone in need of compassionate and professional care for their pets.
-
November 2023 by Macey Gonzales
I love this vet. Everyone here is so sweet, caring and patient. They all shower my puppy with love every time we come to visit. They are also easy to get in touch with and open to making urgent visits if necessary.
-
November 2023 by Sue Gwozdz
The staff is always very friendly and genuine about the care of my three dogs. When one of them has been sick, they have found a way to have me bring them in that day. I would recommend this clinic for the quality and care they give to their furry patients.
-
November 2023 by Kari Traugott
I live in Columbus, but was visiting family in town and my dog needed to be seen for an eye infection. They got me in the next day and everyone I encountered couldn’t have been friendlier. They are organized, professional, and my dog received excellent care. Additionally, my parents took their dog here and were very happy. I was present when we had to say goodbye to her. Little in this world is tougher to do. Again, everyone who worked with us was wonderful and didn’t add any extra complication to a hard situation. Highly recommend and I’m happy to have a trusted vet if needed whenever I’m in town. Thank you!
-
November 2023 by Cheryl Spiel
Always an excellent visit for our pup. We have been going to West Suburban for years and they have provided services from new puppy to end of life and everything in between. I would say their prices for services would be average for this area. However, you can walk out knowing that they are not taking advantage of your love for your pet unlike other local vets.
