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February 2024 by Becky Hatcher
I have had 2 bad experiences with the Humane Society Retail Store in the last 3 months. Three months ago I purchased a steam iron with the word "tested" on the tag. I assume that means it is a working steam iron. Uh, no! No steam, iron luke warm after being plugged in for 20 minutes. I took the iron back the very next day with the store tag and price still attached. The woman who waited on me the night before was checking people out. I told her the iron wasn't working and I would like my money returned. She asked if I had the receipt (the receipt is generic, does not say it is from the store). I did not have it. She refused to take the iron back because I didn't have the receipt. She just shrugged rudely when I said, "but you waited on me yesterday and you're not willing to give me my money back for an iron that doesn't work? Really"? She more or less said, yep, store policy. She finally agreed (as the people in line behind me were listening intently to our conversation) to give me store credit, but I had to use it immediately. Let's see, the iron was a donation. It was free to the store. They weren't losing any money by returning my money for an item donated to them that didn't work. Unbelievable.Yesterday I went in looking for some items to furnish an apartment for my mother going into assisted living. I purchased a headboard for $19.00, but realized later it was not the right size. I had not picked up the headboard yet. It was still in their possession. Nope, wouldn't give me store credit or my money back, again the next day, on an item I hadn't even picked up yet. Nope. Store policy. No returns.I have donated a lot of items to this store over the years, at their old location and this location. I have also purchased a lot of items from them. Not anymore EVER. I will look for my headboards at Habitat, which does have a 30 day return policy and the money also goes to a good cause. I will donate to Habitat or Nine Lives or Good Will before I will ever donate again to this store. Sad, but as the saying goes, "don't bite the hand that feeds you", and I have been feeding them for years.I recommend you think long and hard before buying an appliance or anything that might not work for you at this store.
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January 2024 by Murphy Harrington
If you want to support the mission of the Humane Society, I would suggest just making a direct donation. The condition of the things here I would describe as "heavily used," unfortunately the price of many items is around the same as buying the item brand new.Also, why are rugs being sold for nearly the same price of a new carpet, but they're on the ground getting even more ruined?
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January 2024 by Rebecca Ford
The people and the items in the store are great. It's where the money goes that bothers me. Corporate makes a fortune. Not the animals.
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December 2023 by Michelle Goetz
I would look at their items more if the staff had better attitudes. It's a shame because the cause is so good and beneficial.
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December 2023 by Cheryl Turner
Very friendly staff. Lots of nice stuff.
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November 2023 by tracy maddox
The manager Kelly is extremely rude! I can’t believe she’s the manager! If I knew how to get a hold of corporate I would call them and tell them they how she treats paying customers! Won’t be back!!
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November 2023 by Johnny No Thumbs
Nasty attitudes, not that friendly. Bought a suit case and once I got to the counter one worker walking by hollered out “ you gotta open the suitcase”! It was already opened dummy, mind your business! The lady behind the register was unecessarily rude. If I ever go back, (doubt it) I will get names! Oh, prices are Rediculous, this stuff is used right? ??♀️
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September 2023 by Ishita Bass
One of the best places to shop and the truth that each dime I spend here is going for the betterment of the fur babies , makes the whole experience of going there just Amazing and fulfilling.The staffs and volunteers are very helpful and nice.Kudos to Toledo Humane society for opening the thrift store and for taking care of the fur babies in every possible way ♥️♥️♥️
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August 2023 by Andrea Schmidt
I feel like this store would make a lot more and not be so “over full” if their staff weren’t so unfriendly and downright rude. The brunette cashier and the longer haired brunette lady that seems to be in charge of putting things on the floor are the worst. Nasty rude every time. They are horrible! It was so bad today I left my cart that was full in the middle of the store and gave some guy in line by full and half full 10 dollar off stamped cards because I’ll never go back JUST because I cannot tolerate people treating customers so poorly. Go to nine lives retail instead the employees there are absolutely friendly and helpful.
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August 2023 by C K
It's a thrift store so you'll find just about anything here. One of the best parts is that the profits that they make go to help people in need with animals.
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August 2023 by Kevin Eldridge
Has a variety of different things very good pricing I enjoyed my shopping visit there
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June 2023 by leslie osterhout
I was very happy to see a store where the profits go to animals. Unfortunately I will not be returning. They would not sell items to me because they just came in. They should not be on the floor I'd they are not for sale.
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April 2023 by Emily Sanders
Good selection but a lot is overly priced, quite a bit priced at retail cost.
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January 2023 by Debra C.
great place to donate, proceeds go to a good cause, we like this place also stuff is priced very well. Go look you will find something, we even found stuff that is new, GREAT DEALS, FANTASTIC PEOPLE WORKING THERE. Now all you need to do is set up a very small area to meet a pet of the day and maybe be adopted. Good luck will definitely be back to shop and donate.
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December 2022 by Sara Mangus
This thrift shop always has some great stuff and I love that it supports the humane society. The staff have been friendly and I never leave empty handed!
