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August 2025 by Jean Fox
Line goes fast, people are very courteous
and efficient.
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August 2025 by The Civil Record
They take away more services as you go. No longer 24/7 cause they took all of the keys away. No more computer services (and was constantly they are out of order before that). You can't receive a fax (im not kidding). No more copying from print to your email. You better off going to the library or one of the other UPS stores. The other UPS stores around all say this one doesn't do the services they should.
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August 2025 by EcomMoose
I was walking to open the door with three packages in my hand and admittedly the store was closing shortly so when I saw an employee, this short, skinny curly headed girl race to the door, I thought it was to help me by opening the door and instead she locked it on me while I was standing there and walked away. I don’t know why I plead with her saying I already had labels all I needed was to drop off, because she went on ignoring me. Customer Service here is terrible. No wonder UPS has started taking packages at drugstores because their own branches employees have zero manners, customer service skills or work ethic. I can’t wait for automation.
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August 2025 by Jennifer Isaac
Friendly service no matter how long the line.
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August 2025 by Peter Schaal
Fast and easy, customer service was top notch.
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August 2025 by My Web Maestro
Both thumbs up. The only issues I've seen with this location are ones caused by impatient people acting like children. This location is often pretty busy, because other locations drop the ball so much and these folks pick up the slack... I've never known the management and staff to be anything but friendly and helpful (even the youngsters that lack customer social service skills which is more a generational thing than anything else.)
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July 2025 by Sally R
So easy to accomplish Amazon returns.
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July 2025 by Heather Allred
Consistently rude service, poor management. You can be the only one in the store and standing there with a package and no one will help you or say that they'll be right with you. Do yourself a favor and go to the UPS Store on Monroe in Sylvania.
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July 2025 by L S
I’m always scared to go to this UPS store because the representatives make me feel like I’m inconveniencing them every time
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June 2025 by T Boldin
Rude customer service. They are not friendly at all. I would not recommend this location.
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May 2025 by davevailmba V
These people have ALWAYS been fast courteous, and tried hard to give superlative service, answer questions, and move the lines out with minimal friction. You can tell that this is an OVERALL experience because MOST of the customers, despite the wait times, are happy in demeanor and are not angry or hostile about the environment. Even if they cannot help, they try to find a way to assist in some other way. This UPS channel is a jewel in an otherwise hum-drum delivery service among the available choices. (Sorry UPS, your rating overall has gone down, and if it wasn't for this location, you would have LIKELY lost my business ENTIRELY, so start seeing what THEYRE doing and copy/paste, THEN, give them a raise so you don't lose them... and FOR GOD'S sake, don't split them up, it is a SUREFIRE way to stop the gravy train!!!)
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May 2025 by Gnet Espi
Great Customer Service Team! Line was out the door as usual and the team efficiently worked through it and was still very pleasant.
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May 2025 by Douglas Szabo
Friendly and knowledgable service.
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May 2025 by John Alberts
Great people fast service this is a great place for shipping never had a problem will never use FedEx again!!
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May 2025 by Midnight Chemist
Quick and friendly service
