-
January 2024 by Diamond Jewelz Smith
Customer service was great
-
January 2024 by Sandra Sutton
Had what I needed. Gave me information on new phone and was not pushy
-
January 2024 by Sai Kowshik
Saif was very professional and easy to understand.
-
January 2024 by Gary H.
Worth the extra charge and never had a dropped call in the twenty years I've been with them. The Verizon branch stores are always helpful and I've never had an issue that was not taken care of with the visit.
-
November 2023 by Jeff W
No local phone number available. This makes horrible customer service not being able to reach this branch.
-
September 2023 by Makayla Bourns
My daughter and I went in tonight to get her a new phone. There was two ladies working and the one with darker hair and a mark on her hand claimed we couldn’t finance are phone and that we had to pay her cash and buy it out right. We then called Verizon and we did the transaction right on our phones and they told us that was not a thing. Very disappointed she seemed very annoyed we were even there when they still had 1.5 hours until they closed. Very upsetting.
-
September 2023 by Tim Lambert
I stopped in yesterday to get some assistance with an automatic payment issue. Jeff immediately assisted me and during our conversation took it upon himself to look over my account. ( business account with many lines that had been added to over the years) 20 minutes later he had recorded several different ways for me to save money. He then called the area I needed to speak to and walked me through the process. I conservatively believe I have save over $3,000.00 per annum thanks to him. He was awesome, very knowledgeable and very willing to help above and beyond. Thank you.
-
July 2023 by Que Sra
We have used this store for many years, and have always had good service. Our last visit was to leave Verizon for a different, less expensive phone service. The young man who verified everything for us was pleasant and friendly.
-
July 2023 by Josh C
Derrick was great to work with, sorting my wife's phone problems out. Although it seems no matter what, I'm spending an hour and a half in the store. Staff is always polite and professional.
-
July 2023 by Steve Lenhardt
Changing accounts, although an intense process, it was made seemless by both Mike and Derrick. Recommend this store highly.
-
March 2023 by Pat Lindner
The Verizon store on central Ave was phenomenal. I needed a screen protector put on my phone and was VERY disappointed to know that Verizon Corp initiated a charge for that. I have insurance on my phone but that didn't matter. Luckily the person that helped me told me about a company that would do it. Ubreakifix. I was very grateful that the person took time to help me. The Monroe st person just said they couldn't do .
-
March 2023 by Justin Camuso
My husband and I had been wanting to switch from T-Mobile to Verizon for months, but were dreading the inevitable long wait time and long visit at the Verizon store. Finally, we went early one Saturday morning and we got in with a rep as soon as we walked in the door. Mike Ebel was our rep and he couldn’t have been more wonderful. He helped us get everything changed over, got us the exact phones we wanted, answered all of our questions and never pushed too hard to upsell us. He was honest about all fees and costs which we really appreciated.So thrilled with how this experience went. Can’t say enough nice things about the folks at this store.
-
March 2023 by R P
I don't have enough space or time to type my experience no my 2-day experience getting another phone with them! I'll never go back to that location!
-
February 2023 by Jeremy Neller
Amanda and Josiah were excellent and extremely helpful with assisting us with upgrading our phones. Thank you so much for the extra support we received!!
-
January 2023 by Kevin Abke
Very helpful. I just wish they were able to offer the same deals as on line so they could get credit. I feel bad using the store to look at phones, but getting them on line through the Verizon website is hundreds of dollars cheaper.
