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August 2024 by Rachel Miller
I went in to get a new phone and plan and was told by customer service I could keep my number. I went to this location and no matter how many times I said I wanted to keep my original number the guy just kept pushing me to get a new number and iPhone. In the store there were several different iPhones that were listed as free or 50$ , they were older models of course but i didn’t mind. But he kept pushing the iPhones that weren’t free. When I said no I don’t wanna change my number or pay that much for the phone that he suggested he just shrugged and said I’m sorry dear. I went to a different location and was able to keep my number and get the phone I wanted for cheap. I would recommend any other location.
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June 2024 by Erik Raber
Theo has been a great asset to the Metro family. He goes above and beyond for his customers and provides excellent customer service. Theo takes the time to make sure his customers leave happy with their purchases.
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February 2024 by Scott Fletcher
Liar behind the counter in trenton Ohio. Don't try it outside of city limits!
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February 2024 by Anthony Lewis
This store is never open at 10 in the morning and you can never get anyone to answer the phone
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February 2024 by Kathryn Hedden
Theo is the best, he helped me get a new phone, and a new service carrier. I would highly recommend him for all your needs. The metro in Trenton Ohio is the best store to go to. He setup my phone for me, transfered all my pictures and videos and apps over to the new phone. I was a cricket customer and now I am a metro customer. Have a wonderful day.
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June 2023 by Leah Ledford
After having a terrible experience at another metro for the past few days, i ended up giving them one more chance and drove a little out of the way to this one. Theo helped me so much and provided amazing service. you can tell at this metro location customer service is very important.
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May 2023 by Dennis Stone
Why isn't nobody ever at any MetroPCS when a motherfuker supposed to be opening
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November 2022 by Lesli croucher
Both times we visited this location it was great the service was excellent and the guys who work there are very helpful we saved a lot of time and money plus their hours are good for people who work later hours
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September 2022 by Jennifer Hatfield
As always, today, Theo~Metro PCS in Trenton, Ohio~PATIENTLY addressed and corrected my auto-pay concerns/issues with efficiency; also giving me time-framed, result oriented answers to the issues he was unable to resolve right away. He did all of this on a phone call! I was unable to visit the store today related to my physical conditions, and Theo's compassion and thorough understanding was shown in the time and effort put forth ensuring that I received the excellent customer care and service that has ALWAYS been given to me at this location!Trenton's MetroPCS is the ONLY Metro store that has ever had nice people with great experiences but Theo goes above and beyond every single time! I'm so grateful for this blessing! Thank you!?
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November 2021 by Debi Flick
Theo was so helpful with the purchase of my new phone and plan.....Thank you Theo
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September 2021 by Nathan Ables
Theo is the metro god always very helpful and the best service! This is the only metro store I'll go to!
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September 2021 by Jaylin Hartman
Was very helpful & friendly. Prices are great!
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August 2021 by Ami Simmons
The best Metro store around. The folks that work there are the nicest. I drive past several other stores to go to this location.
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June 2021 by Mike Marshall
Theo's the man. Great phone, great service, great price. Friendly service wasn't lacking either. I've been a customer for years and I don't plan on going anywhere else.
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June 2021 by Shannon Brock
Cousin got a great deal...my only negative comment would be a form of time management. If it's going to take 30 minutes, DON'T tell customers you'll be out the door in less than 10. I'm in the car and it's hot!
