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March 2024 by Terrie Veal
I was in the store to get a gift card CVS this was awful, please train your clerk to know how to do a gift card. It was a sad situation this lady ask for my driver license, for a gift card are you kidding me.She tells me I had to pay with cash, I said no, I do not and she said yes, then ask me if the card I was using, if it was my bank card, what difference did it make if it was a credit card??If the person doesn't know, it does not hurt to ask for help. I had to call another clerk over to help the lady, and she still kept saying she knew what to do and she did not.I have shop at CVS for years and this is the first time it was this awful.
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October 2023 by antipsychotic
Pharmacists will give you conflicting information or downright lie to you about the status of prescriptions. Often the people working the phones won't listen to you when you call and explain issues to them. Very frustrating.
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April 2023 by It's MeechieG6 7414
The pharmacy department is the most rude obnaxis crazy disrespectful all around bad people they need an overhaul..
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November 2022 by Laura S.
If I could give this CVS in Trotwood a negative star I would. We don't have a variety of pharmacies in our area, so you're stuck with these people. I have to say the Tech's are outstanding, the Pharmacist is a moron and has no knowledge of her job. I can't even count how many times I have gone through or called and a Tech will tell me a prescription will be ready to fill the next day and I call the next day and the Pharmacist tells me that, either there is no prescription or it's not ready. I have on many of these exchanges spoken with a pharmacy Tech and the order is found and filled with no issue, I don't know why it's such a hassle every time. I'm just going to switch to Meijer. Its no wonder they have started closing at 7:00pm gone for lunch 1:30-2:30, and they are completely closed every Saturday and Sunday. My doctor made adjustments in the dates so I could have my medication when I need it. I am a recent amputee, wouldn't you think they would follow my doctors instructions on the prescription, he is the doctor, he knows that I need the medication.
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October 2022 by Tracey Campbell
Omg this pharmacy is ridiculous. My sons doctor faxed prescriptions over on a Wednesday. 4 days later still don't have them. Drive thru is ridiculous im in line with 4 other cars they take 2 then close for lunch are you kidding me.
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September 2021 by Just Me!
Worst pharmacy I've ever dealt with. They are rude. 90% of them. The pharmacist Hailey is rude, knows EVERYTHING and doesn't try to help at all. Never has the meds you need and so slow your waiting in line no matter the day or time. Definitely need to do some sweeping on this cvs since the reviews are horrible. Moving on to another pharmacy so I don't die
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July 2021 by ZuZu Blue
The absolute worse pharmacy I've ever been to. Would give minus 10 but option not there. Won't even answer phone at pharmacy dept. Tried several times in space of two hours without them picking up, waited twenty minutes each time. Best to go elsewhere. Which is what I'll do.
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July 2021 by Gina Scott
Staff is always friendly and professional.
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March 2021 by Rhonda Miller
The pharmacy manager Hailey is very rude! I have been filling my medicine there for more than 5years, now this Hailey has messed up my file and created a new file without all my medications or insurance when I tried to talk to her about it she gets rude and talks over me not listening like she's God's gift to pharmacist every where. I'm taking my business elsewhere.
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December 2020 by Kimberly Gholson
Worst pharmacy I've ever dealt with. They are rude. 90% of them. The pharmacist Hailey is rude, knows EVERYTHING and doesn't try to help at all. Never has the meds you need and so slow your waiting in line no matter the day or time. Definitely need to do some sweeping on this cvs since the reviews are horrible. Moving on to another pharmacy so I don't die
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November 2020 by G
Worst pharmacy I've ever dealt with. They are rude. 90% of them. The pharmacist Hailey is rude, knows EVERYTHING and doesn't try to help at all. Never has the meds you need and so slow your waiting in line no matter the day or time. Definitely need to do some sweeping on this cvs since the reviews are horrible. Moving on to another pharmacy so I don't die
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September 2020 by Cindy Hillbillie
The absolute worse pharmacy I've ever been to. Would give minus 10 but option not there. Won't even answer phone at pharmacy dept. Tried several times in space of two hours without them picking up, waited twenty minutes each time. Best to go elsewhere. Which is what I'll do.
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September 2020 by Tiana Hayden
Terrible service! My prescriptions were misplaced several times. When someone finally answers the phone they don't even bother to listen to you but we wonder why Trotwood can't keep any businesses here.
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September 2020 by Jason Miller
Wow, I just dropped off and was told my two simple prescriptions would take over two hours to be filled. That’s absolutely absurd. On a week day morning? The place was empty. Fresh out of the ER, and now I must suffer for two more hours. I’ve used lots of pharmacies over the years, and have never heard of a wait time over 30 minutes.
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September 2020 by Dave Owens
We live less than two miles from this CVS Pharmacy, and the wife has prescriptions she needs for cancer. Drop off the prescriptions, and we're told to pick them up the next day. We go back the next day, and they tell us it'll be another day. Tried calling on day two so we could pick the RX's up, and we were put on hold for over an hour. Tried calling after we were disconnected, and it automatically hung up on me. Time to go to Walgreen's.