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November 2023 by Tammi macdonald
I came in there was nobody in the parking lot and nobody in the office. 2 Dr's a nurse and receptionist were on. I explained I couldn't see I had something in my eye, so they gave me paperwork to fill out, I explained i can't see, their response was if you want to see a Dr you need to fill this out. 45 min of struggling to fill it out, I sat in a room for an hr waiting while they all sat out front taking about a Christmas party. So still in pain still can't see I asked for a refund and ibqpuod go to another place, they refused, 2 hrs were going on and they saidOh we don't have anything to look into your eye go to ER !! Really I cNt see, I've sat there forever, they took my money but go drive to er !!! Unbelievable
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September 2023 by stay motivated
Very professional, informative, caring, clean & nice..I place I would recommend to anyone
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May 2023 by Luis Gilberto Rendon Romo
Very good service, I got a medical examination very quick. Very kind and professional service.
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May 2023 by Danielle Johnson
Come here if you want all your PERSONAL INFORMATION LEAKED. I ended up not being seen because of the simple fact I knew everything the family before had going on the young man in the front was yelling out all there insurance and personal information and then came in the waiting room and asked the young lady was she on her period not something I’m interested in everyone knowing I’ll try a different urgent care for now on!
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May 2023 by Big Poppa
The young man at the front desk Marquis tillis very professional and patient the male nurse was rude again but always is so oh well I guess
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November 2022 by Teresa Leggett
Went there for the first time and the staff was kind, funny and professional. They listened to my symptoms and knew what to do right away. Thanks MJ and staff for your time and care.
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October 2022 by Deneen Saunders
My latest visit Oct. 2022. I was surprised to see that everyone has on Premier Health lab coats or shirts. The facility is not clean at all compared to my previous visits. Plexiglass partitions covered in old dried saliva, floors were dirty and sticky. Exam room had dirty sticky floor and the arms of the chairs were dirty and sticky , dirty window seals, trash can was full from the day before and dirty hand prints on the wall. The Doctor didn't prescribe what I needed and 2 days later I had to see my regular Doctor to get the correct medicine because my breathing was worse. I had been pleased with previous visits but this last visit made me never want to go there again. Why does Premier have so many problems with house keeping? The Doctor should have listened to me and prescribed the steroid along with the antibiotic. This is the only Urgent Care in Trotwood and they need to clean it up get Doctors who actually listen to the patients.UPDATE: I spoke with the owners and they are on it. Very pleasant and very concerned about how I felt about my visit and I love that. They are NOT affiliated with Premier Health at all and I apologize. The promise to take care of any issues and communicate with the staff is wonderful. This is Trotwood only health caree facility and I am so happy they are committed to our community. I have never had a concern before this and I am so happily surprised with the actions being taken. I'll will definitely go back when needed.
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July 2022 by Shelby Abshire
This place is highly unprofessional the lady in the front with the braids doesn’t do anything, she was supposed to register me in she didn’t for 40 mins the other nurse was running in from room to room and didn’t have any help the other Nurse got me in and out of the room within 10 mins… I think that the establishment is understaffed and needs help
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April 2022 by brandon hayes
I went there to get checked for Covid they Charge me $40 for doing my own home kit Covid test did not check my vitals signs seemed rushed there was out of three of the ladies one had an attitude and the other two was just fine Pay $40 for a doctors note. I don’t recommend this place two stars for the lady that was trying to get me a discount
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February 2022 by Edward James
Absolutely the most unprofessional place I have ever been in. At least put the people who care about their job on the phone. If you are busy...say that! If you need the client requesting help to call back later or a different day...say that! Don't leave them on hold for 20 minutes than hang up. I called back 19 times in a row!!! 19!!!! No answer!!! Just a filled up answering machine. All I wanted was my COVID test results back, now I don't care! Keep it. All you had to say is you don't care; I can see that your staff doesn't. Will never return!!!
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January 2022 by Brittanie Rooths
Friday, I was in the office to get myself and family tested for COVID. We need to have negative results in order for my son to return to school. After the staff did our tests, I was informed the results would be in 48-72 hrs. I have not received any word over the weekend, so I called the office. The staff member that answered the phone was extremely rude. She tells me that they have no one to pick up the tests on Sunday. I'm not sure how that helps me when trying to find out when I would ve able to receive the results to my test considering the test was done on Friday. She then says, "Thank you and have a great day," and proceeds to hang up the phone. I had other questions regarding how/when I could receive my results. I would not recommend going to this Urgent Care. There were people in the waiting room with no masks as well. If you need a COVID test, definitely do not come here.
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October 2021 by Kierra Grigsby
Service was very fast, and the doctor was determined to help me figure out what was going on. They are understaffed but you will only tell when busy, even still they try their hardest to tend to you in a timely manner. I hope they know it was appreciated, and I hope more staff join to support the great service.
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October 2021 by Dewanyne Jones
Always greeted by the friendliest staff and doctors and nurse practitioners. Never had to wait long to be seen and always call in prescriptions before I leave. One of the best medical facilities in the Dayton area in my opinion!
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August 2021 by Ladaysha Ray
I don’t know if I came on a off day and I’m not blaming the nurse because she was the only one on duty and I know that profession is hard.I came in with a cough and breathing problems, I was negative for Covid but sat and got another Covid test, 1hr later I left with a prescription for a cough syrup that muted my cough but caused my chest to become filled with mucus. The NEXT DAY (tmi) I’m in the pulmonary unit for 6 days with pneumonia and a rip in my lung and was told I had an air bubble that escaped, I never leave reviews but If I didn’t go to the hospital when I did I was told my lung would have collapsed and that is not cool to me. I woke up sure I was going to die. That’s all, thank you coming to my TED TALK.
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August 2021 by Alicia Simmons
Really a great and seamless experience. The staff was quick, courteous, and everyone generally had really great bedside manner!
