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September 2022 by Liz M.
I rented a van from here for moving and it was super easy to pick up and drop off after hours. It can be a little difficult to find your vehicle, as it's not always where the website says that it should be, (I have experienced this at two different UHaul locations now). You can schedule a rental through the UHaul website. Picking a location, equipment and the time of your rental. The website is fairly straight forward. If you rent for an extended period of time, a credit card and a preauthorization hold is required. It tells you all of this through your online rental process, so be sure to read each page as you move along. Overall, a fairly easy process, even when you need a rental outside of regular business hours.
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April 2022 by Waylon S.
Called and reserved a storage garage and truck and said we would return at 7:00, we get there and they gave away our storage and charged us for another day on the truck. If I could give 0 stars I would.
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April 2022 by C T.
Horrible service, so many issues and time wasted. First when I arrive I'm greeted by a rude Matthew Barn hill. Zero customer service. My drivers license is VALID and doesn't expire until 2024. It's the old version due to covid and my health condition I couldn't get in to the mva to update it. He refuses to give me the trailer I have reserved a week prior to this pick up. No where on there website states you need the newest drivers license. Fine lucky my wife had hers now we have to redo the whole order in her name! With rude Matthew. Now that's out of the way.Matthew informs us we cannot have the trailer now because the hitch I have isn't the right weight rating. (Rudely) Total crock of you know what. See pictures attached of what I had vs what I eventually purchased. So we left looking for a hitch ball to Matthew's weight rating. 45 minutes driving around town no luck. We call uhaul they inform us the location we were at had 6 INSTOCK! Why wouldnt Matthew tell us this! So we go back and purchase this special hitch ball. Now we're off cant get away fast enough. Guess what flat tire in the parking lot! Matthew refuses to give us another trailer without a flat or change the flat. He did give it a little air. But this wasn't enough. At this point we have had enough. Drove 45 minutes to another uhaul location. 4 hours of wasted time. Terrible experience ! Avoid this place! Management please hire people who actually want to help and know what they are doing
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November 2021 by Sherry Woodward
Went to the store I. Huber heights. Very slow one cashier five people.. I ended up going to home Depot to rent a truck
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October 2021 by C Williams
Great service
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May 2021 by Timothy Hickland Sr
Good friendly service!!!
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December 2020 by Irene Alexander
Great services.
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March 2020 by randy hawkins
Very good service and a nice rental truck..
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January 2020 by Raymond DePew
THIS IS NOT A UHAUL DEALER IT IS ONLY A DROP-OFF LOCATION. YOU CANNOT RENT FROM HERE.
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October 2019 by Steven Chance
Very helpful
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July 2019 by LaTonya Burgess
Very friendly staff they made moving so easy
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December 2018 by Sam Toler
Excellent
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March 2018 by Woods On Woods
Boxes are beyond expensive. Paying damn near ten bucks for a box. Better off going to the actual location down Salem or any other location. The area is convenient. Not many trucks. I saw two there at the most. A lot of storage units outside. Not sure of the pricing for that but the pricing for those boxes. They need to cut it.!!! However, the the service was good. The guy was nice and polite.
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November 2015 by Pamela Thomas
Unprofessional employees caused me to incounter a horrible experience at location. However, I left that location and rented a moving van with no problems. A representation in U-Haul's Customer Service Department did apologize for the rude unacceptable experienced at U-Haul on Salem Bend.
