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February 2024 by Eric Bechtol
Darrel has written up service on three of my vehicles and I have been quite happy with all of the repairs. While my wife drives a newer car but our other two vehicles we have are very high mileage Hondas. They are in good shape but at an age where major components will go from time to time. The highlight was when we had some major work done on my daughter's car. Not one month later we set off to Virginia Beach from Troy. We drove there without incident and full confidence in the repairs that were made. Credit Honda or AAA, but we drove a 2009 Honda with 300,000 miles to Virginia and back with no problem.Most recently, and the repair that prompted this review. I thought my struts were shot on the back of my newly acquired high mileage Honda. After they investigated, they found the struts to be fine but some other issues that needed addressed. I know more than one shop would have done the struts and sent it out the door. AAA didn't. They investigated all concerns, found the root cause, and did the repairs.I love my old Hondas and it's good to have a service center that helps me keep them on the road and in good shape. Thanks, guys.
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January 2024 by Jeff Harden
Great service
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January 2024 by Linda Okeley
Dawn was great planning our trip! Highly recommend
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January 2024 by stuart hoag
AAA IS THE WORST SERVICE LEFT ME STRANDED FOR OVER14 HOUR NO COMUNICATION
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January 2024 by Jamie Wilson
Laura was great and very helpful
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January 2024 by angelwing03k
Great Service and Great People. Always reliable and ready to help. ?
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January 2024 by Michael Cline
Daryl Thompson in the car care side is unprofessional , he upsales everything and treats his employees like they are nothing . Good luck to anyone who works or goes there . I was a General Service Tech at the store in Troy and I put in my two weeks and he fired me on the spot and was unprofessional about it . I wouldn't trust that dude to do anything related to car stuff !
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December 2023 by Anita Longo
I took my car to the dealership and had an oil change and a few other things I asked him to check my air pressure and I verified it with three people when we were finished and found out that it hadn’t been done so I pulled into AAA and Troy it was raining and Tyler was so kind to come out and check my tires and fill them up because Beau Townsend in Vandalia Ohio did not do their job well. He was so kind and generous to assist me. I was just so happy to find someone that was so willing to fix my problem without hesitation thank you Tyler so much!!!!
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November 2023 by Holly Johnson
I went to Valvoline first but forgot they mostly only do oil changes. They couldn’t service me for the rest of the items on my Honda’s checklist. I needed service fast because we were going out of state on a trip. They were able to squeeze me in last minute on the same day as my Valvoline service. They had excellent customer service. They communicated well via text and even stayed later than hours to get it all done. I couldn’t have gone on my trip without them! Plus, my membership was upgraded and saved even more on my service. Next time I’m going to AAA for all of my Honda needs!
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November 2023 by Jerry Warner
My wife took her Jeep Cherokee here for an oil change. They saw a woman bringing in a car for repairs and decided to rip her off. They convinced her that she needed to Flush her brake fluid and that it was overdue and dangerous not to do so. She agreed as they scared her about the dangers saying she may not have brakes that work when she needs them. There was nothing wrong with her brake fluid. I don't know if they even bothered to change it or if they just took her money for nothing. All they saw was a woman they could take advantage of. Shame on them!By the way, if they had bothered to check, the maintenance schedule on that car doesn't recommend a brake fluid flush--- EVER. They made the whole thing up just to get her money.Service: Oil change
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November 2023 by Lamar Gibbs
I was able to get the money I spent Trying to get my car back in full life hard for me and AAA came through for me on my time of need god is good in good times and bad that you so much for understanding the situation and hard times I’m in I would definitely recommend AAA to anyone!
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October 2023 by Abby Wensink
Darrell and Ethan took care of us on our trip to Nashville. They were able to promptly get us in, fix our shimmy and back on the road to vacation!
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October 2023 by James Farmer
Service was excellent. Tyler and Daryl were awesome. Best AAA I've ever been too
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October 2023 by Erik N.
Free air station is nice, when it's not broken. Haven't had to use services yet other than a call for flat tire in town, which took over 1hr30min for someone to come help put on spare. That time wait seems insane considering flat tire was in town. I still holding out hope that at least something makes membership worthwhile but nothing so far.
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July 2023 by Christine Brock
I was visiting family from out of state. I had to have my 2009 jeep wrangler fixed twice for different things before I left the state. Darrell and the service techs dd a great job fixing my jeep. I got back home with no problems. They do a fantastic job I would recommend them to anyone.Services: Steering & suspension replacement
