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July 2024 by Nate C
I’m normally somber and nostalgic about how brick and mortar stores are slowly going away, but I think I’ll dance outside when this location closes.
Trade-in issues are an inconvenience I’m fine with, but bad attitudes just ensure I won’t spend $500 on a console at a store without basic customer service. Not to mention, Amazon & Best Buy have a 10x better trade in process anyway.
Walked out of this store and immediately paid $75 less for the same product online without all the hassle.
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February 2024 by Jeanette K
Always have what we're looking for. Employees are always friendly.
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January 2024 by Deb Wilson
We stopped in to resell a couple of games and get a controller. The team member that took care of us was very nice and helpful.
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December 2023 by Jodi Hill
I just called this store after calling three other GameStops. She is the ONLY employee to check the website and to check if other stores had the product. I didn’t even ask her to do that since I thought they couldn’t tell since Huber Heights said “Maybe Miler Lane might have it.”Again, great job, Troy!HH, do better!
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December 2023 by Anthony Jimenez
I was browsing and the manager came out, I believe a woman, and started telling the worker everything he was doing wrong in a tone that implied she was talking down to him. She cussed at him, said she was above climbing a ladder and made him do it, then proceeded to play on her phone while he worked. He took it all very well. He is actually always been great, knowledgeable, kind. Much better than his manager. The manager said she had been off sick for 4 days, she did not thank him for I assume covering. Overall, I gave a 2 only because of the worker. This manager is a liability to staffing levels as nobody would put up with the way she publicly talked to him around customers. I’m not sure what they pay but I’m sure it’s not worth it. I’m a GM at a large retail store and I know the importance of great talent. They wont stick around at THIS store.
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October 2023 by Robert Fortner
Very friendly
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May 2023 by Charlie Brown
The worst customer service here. I've been coming in here for years and it's just getting worse. I stopped by the store to pre-order a game, and Morgan gave us attitude with no reason. Absolutely unprofessional. A mid age guy who is new, he was standing next to her at the cashier, and he was not nice or helpful at all either. I will go to Piqua next time. Piqua stores inventory is much better than Troy anyway. I was very disappointed.
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May 2023 by Jacob Pierce
The staff is extremely kind and helpful, especially Skylar, the prices are normal for games and items around the store, the same as Walmart, Kroger, and Amazon.
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February 2023 by Stephanie Franklin
GameStop in Troy is the worst place to purchase electronics. They never even open till 12 noon then they hardly ever answer phones plus no matter what we purchase, there's usually a defect. And when a customer is disabled...it's hard to keep catching the transit to make all these extra trips. My son has been a loyal customer and it's over now. I will not allow him to shop there since they obviously have poor management.... definitely unprofessional, to say the least. So if you're looking for quality products and friendly service go elsewhere. Every single item he has purchased at GameStop of Troy Ohio has had a defect. This time he has to return a steering wheel to a game due to a mission button. Before that he purchased a new game there and the wrong disc was inside. He then goes back to exchange it and again the wrong disc inside it too. Other items were defected too. Then they try saying whatever excuse but we got tired of it.
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January 2023 by justin franklin
They will not answer the phone no matter how many times you try to call. Why have a phone ?
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November 2022 by Dave Hiker
The disrespectful overweight lady that works there, "Amity Lemmon" has no business working at a Gamestop. She will literally laugh in your face because of her failed opinions. She has no idea what she's talking about.
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November 2022 by Asher Clark
Customer service is amazing and staff are always fantastic
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September 2022 by Daniel Brown
Very professional and knowledgeable and leads me to the perfect game
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August 2022 by Len Gibbs
Love it here, been going for years. Highly Recommend.
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July 2022 by wrenn Walton
Really expensive
