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February 2024 by Aspen King
We chose to come to this location because my husband works in Indiana, and we live in Ohio. They were very knowledgeable about both states and how to get us our maximum refund! Top notch service!
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April 2023 by Leo Becerra
Very efficient, very well informed. Thank you Jackson hewitt.
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March 2023 by Sushi and Death Metal
I received some very good advice about a large inheritance I received. I had two agents assist me with their full attention and they also gave me some good advice regarding investments and purchasing real estate. I couldn't be happier with the guidance they provided. They cleared up some big questions I had.
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March 2023 by Clarissa Ramirez
Amazing customer service and very friendly, I highly recommend.
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February 2023 by Jess Mccorkle
Very nice ladies to work with any office. Geneva was the lady that prepared my taxes. She was absolutely awesome. She really did get me the biggest tax refund that I could have possibly gotten.
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February 2023 by Mary Purk
My experience at Jackson Hewitt this year was awesome it was challenging and the lady went right along with It and got everything done I was very very happy with with their services
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February 2023 by April gray
Well I have been going to jackson Hewitt for the past 8 years now and I had always had pretty good experiences with them ,until this week I went and I had a appointment at 10:00 a.m the lady by the name of Joann was so slow she had me their til after 1:30 p.m and was constantly saying she didn't know how to do stuff on my taxes and had to keep calling other people to help her and she xharged me 619.00mind you for a single person with out dependants and basic Taz forms federal and state nothing to hard I have never ever been charged that much in my life and I am 46 years old been filing taxes since I was 18 I'm so very upset I had to be at work that day at 2:00 p.m was so very tired and I have a bew geandvavy on the way and one that is 8 months old need the money but half of my refund is going to her 619.00 I called another store in Hueber heights the woman I spoke to said yes you was way over charged and sge charged you double ,she said if you would cane to her store it would of only cost 300.00 so half of the price ,I will not go back to the troy ohio location again on Dorset road.
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February 2023 by Ellean Davis
book appointment online! was running late and Jacqueline Miller still accepted my appointment.fast and easy and very knowledgeable!thank you for your service.
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February 2023 by Roger Hines II
Great customer service. I will be returning next year.
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June 2022 by Jackie Baggett
I got my taxes done in 3/9/22.
and still waiting, nothing yet.
I'm wondering why I just didn't go to H and R . I would have payed a little more but at least I would have got my refund back by now.
Now I have to wait till Christmas.lol.
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May 2022 by Leah Dalhamer
My husband had his taxes done here in 2019 did Not do them correctly now IRS is saying he owes them money and now they are giving him the runaround ? Go to H&R Block with your taxes where they know what they are doing and are Professional!!!
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April 2022 by Cynthia Deeter
Very expensive. Paid more than I ever have before but the service was great.
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March 2022 by Kelly Bauer
This is a review for the Jackson Hewitt location in Troy, Ohio on Dorset. March 2022. HIGHLY ADVISE calling first for pricing and going anywhere else. We have been to this location for several years and were okay with it in the past. This year the location is under new ownership. Our super basic tax prep cost $245 more this year for the same services we received last year (I am royally embarrassed for publicly admitting we paid a total of $562!!! And that was for the MOST simple tax prep that I can imagine they have to deal with). It was impossible to call in to make an appointment, so we scheduled one online. The appointment was scheduled, like all appointments in life are, for a specific time but the preparer was 45 minutes behind for the drop-off appointment and 30 minutes behind for the pickup appointment. I wasted time & lots of money here. I hate having to deal with taxes but this place made it even worse.(God Bless the tax preparer lady because she was doing her best with old tech, a location that is obviously understaffed, selling a service that is overpriced). To help the reader of my review even more, I just called H&R Block and the same services will only be $385.
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March 2022 by Candia Murphy
I went to this store to get my taxes done and it was a great experience. Karen did my taxes and she was very patient and helpful. She answered all my questions quickly and made me feel comfortable trusting her. I will rely on Karen from now on for my taxes. I recommend her to everyone.
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February 2022 by sade williams
I went to do my taxes today and I liked it I was a bit skeptical cause of the reviews but I went and gave it a try anyway and they said they were under new management and I also had a really great experience the lady who did my taxes name was Karen she was very nice and she got me back a big refund I would recommend her to anyone who needs there taxes done the right way and when I say she worked really hard to get me the biggest refund she could get me she worked really hard ask for Karen
