Liberty Tax, a tax preparation service, has received overwhelmingly positive reviews from its customers. According to the reviews, the staff at the Troy location, particularly Lorie, have been praised for their exceptional service and expertise. Customers have commended Lorie for her patience, professionalism, and friendly demeanor. She is described as taking the time to explain options and ensure that customers understand their taxes. Clients have expressed their trust in Lorie's knowledge and expertise, with several stating that they specifically request her when scheduling appointments. The reviews highlight the personalized care and attention that customers receive at the Troy location of Liberty Tax. Customers appreciate the one-on-one interaction and the ability to sit down and discuss their taxes in detail. The reviews also mention the quick and efficient service provided by Lorie and the team. Overall, Liberty Tax has earned a strong reputation for providing a genuinely pleasant tax preparation experience, with customers expressing their satisfaction and intent to continue using the service in the future.