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February 2024 by James Zimmerman
This place got $11,000 out of me for new doors they installed the wrong doors cut up my property putting the wrong doors in promised me they would compensate and fix the problem if I let them finish the job called me every week until they finish the job then right when they thought the last door was installed so they could fix the French doors and the windows that they forced into my property being they were the wrong doors They then ghosted me. still waiting for them to fix the property and put the correct French doors in. And do all the door trim to the doors. Nothing flat out lied to me just so they could get paid. His name is Dan from Troy Ohio is the sales person. have all the text messages all the documentation of the wrong doors being ordered and put in without my knowledge until after they destroyed my property Dan begged me to let them finish the job, and they would make it right and compensate me his exact words I beg you to let us finish the rest of the project so they could come back, fix the property and put the correct French doors and bay windows, and trim in. It was all lies and have all video recordings of him admitting everything worse experience ever. 
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November 2020 by Sean M.
My friend and I bought LVP flooring and carpet for a house we are remodeling. The Installation of the LVP hit a minor snag and was going to take longer than expected. My friend called and spoke to Nathan in the flooring department to ask if we could have the installation time of the carpet pushed back a couple hours. Nathan said one of his team members would call us back shortly to discuss our options. Later that day, Angie cancelled our carpet install with out calling us. We called and talked to Ultimate Home Services (the company handling the install) who informed us that Angie cancelled the carpet install per "Sean's" request, I made no such request. The house we are currently living in is sold, and we must be out on 11/10/2020, they wont be able to come out not until 11/18/2020. We are moving into a home with no flooring in the bedrooms because someone dropped the ball. Lowe's and Ultimate Home Services have seemingly done nothing to actually make this right. I have called Corporate for Lowe's and UHS and they basically shrugged it off. Nathan even had the audacity to say he would give us the money back for the carpet installation...WHEN IT CAME WITH FREE INSTALLATION! Avoid Angie and Nathan in the flooring department.
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October 2019 by Laura S.
I do not recommend buying any special order doors from Lowes. We ordered 25 doors and every single door we received was wrong. We spent over $15,000 dollars and not one door was the correct depth and width. They also Sent doors that we had not ordered as our exterior doors. These doors are extremely heavy to returning them as been hell. They charged us for a door we did not receive and will not credit us. We placed our order August 6 and here it is October 23rd and still haven't received the correct doors. Our contractor is fed up and has had to move on. The doors that were too deep all had to be cut down and are not working properly. All of this for nothing. We spoke to the general manager Justin and he rolled his eyes at us and has not made any effort to right these wrongs. Trying now to find out someone higher up has been met with terrible almost abusive remarks from Lowes staff. This is the worst customer service experience we have ever encountered . We will never do business with them again nor recommend. This is still an ongoing nightmare.
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March 2019 by Terry Little
They dont know what there doing
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January 2018 by Urvi S.
Went there to buy some hardware item and saw Christmas clearance, I bought few items and no where it says before the purchase that this is final sales and no return. I try to return one of the item less next day without opening and they refuse. I talk with manage and he was rude and say that's company policy and they can't put extra signage about final sales. They try to screwed up the customer by not telling them about it.
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January 2018 by Steve S.
Update: we stopped at Lowe's today looking at gas ranges. We bought one because; We wanted one They had what we were looking for They were 40% off Lowe's gave me an additional 10% off because I'm a veteran. Lowe's- still 5 outta 5!! I've been to this Lowes a hundred times if I've been once. Once I bought all new windows for my house here, that was a $25,000 spend. Over the past 25 years I've bought lawn tractors, plywood, oak boards, trim sticks, cement, treated lumber, dishwashers, floor tile, toilets, sinks, kitchen cabinets, dimensional lumber, a myriad of bolts, screws and fasteners. The list goes on.... Today I bought some eye bolts, pine sticks, rubber bungees and dish soap. I needed some help trying to select a vinyl flooring glue and the applicator so I pushed the help button and an employee was there in about a minute. He helped me figure out what I needed quickly. Lowes employees are always knowledgeable, friendly and helpful. Just ask any employee where something is- they always know!!! Plus, as a veteran I get 10% off everything! I'm a big fan!
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May 2017 by Valerie M.
It never fails when I need something this store seems to have a lack of courtesy from their customer service clerk's and very seldom have the items that I'm looking for leaving me to go somewhere else.
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May 2017 by Paul F.
Apathetic, incompetent, and not very resourceful help. Attitude is if they don't have it then I must not need it. Several times this has happened to me.
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June 2014 by John V.
This place is like the other Mega sized hardware stores that also offer a limited selection of other household supplies. I like the lifetime guarantee offered on their tools. Sears has offered that for years and still has better quality tools but Lowes offers more unique tools. They have excellent sales but not often enough for me.
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March 2009 by Thomas C.
For all your DIY projects. Most of the sale associates are friendly, knowledgeable, and helpful. ALWAYS look @ the mark downs, you can get good deals here. Kitchen area (Matt) is awesome. Love this store.
