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December 2025 by Michelle S
They honestly had some of the rudest employees and the reviews here were so good so it must be they’re good to people that they like and they’re rude to people that they don’t like
So I’ll be very clear about my situation here in probably why they’re treating me poorly
I paid to vacate which is 50% off of what your bill is owed
The employee that has been helping me has been so rude and treating me as if I’m less than because of my situation
I’ve even explained to her the type of situation I was in and asked her to take it easy on me
And it’s almost like she got more rude and offended because I was asking her to have patience with me
My particular situation was discretionary and it wasn’t really 100% black-and-white to the policy
Therefore, the district manager was involved in this particular situation
This employee was so rude about calling him. I just don’t understand.
And I’m probably only making this review because I’m going through my situation and my feelings are hurt because she was so rude
But I just want the smart stop property owner owners to know what’s going on
Just because someone is not in the best of situations does not mean you should treat them less than.
I wasn’t disrespectful. I wasn’t rude. I wasn’t emotional.
I have the understanding that I have to have a positive mindset so I’m not out here being nasty to people
Don’t think that it couldn’t be you. Apparently this employee thinks that she’s untouchable when it comes to bad situations.
Shame on her
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December 2025 by Lisa Sheipline
I think the lady is named Angel I know she’s from Sidney store working the Troy one but anyways very friendly explain information in detail glad we chose this storage clean Secure won’t have to worry definitely recommend this place.
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December 2025 by Ed Skinner
Tasha is always great. Any issues I've had,she has always been a huge help.
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November 2025 by Abby Smith
They have been great.
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November 2025 by David Porter
So far so good the intake process was easy and quick. Service was beautiful. My only complaint is they could have swept the unit out for me but nothing major.
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October 2025 by Tasha Goings
Clean, friendly staff! New buildings.
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October 2025 by Anson Block
Quick easy and straight to the point! Thank you for your help with getting a storage unit ladies.
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October 2025 by Shelby Lawton
Great facility!
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October 2025 by Chelsea Behm
Tasha was amazing and very helpful she helped me find the right unit for my needs very safe and secure facility would highly recommend!!!!
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October 2025 by Mandi
Cleaned out our unit and went to close it at the office only to find doors locked midday and no one around. Waited over 20 minutes, called corporate, ridiculous. Actually writing this while we wait as they still haven’t shown up. It’s 11:30 and office says open until 4. No signage, nothing. I’ll also mention the bug issue since we had to wipe down everything before loading our car. Several roaches during the clean out (dead). Gross. But the worse part is corporate saying “they’ll be there in 2 minutes”, it’s been 5….and still no one.
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October 2025 by Tina
All my stuff was in storage for 10 months and everything I owned had mold on it.
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September 2025 by Christopher Lowe
Here at Troy SmartStop You can store anything. Your couch? Sure why not. Your friends couch? Pffft why not. My favorite part is the fact that everything is blue. Hell yeah.
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September 2025 by Mallorie Combs
Jessica was very knowledgeable & helped us get a perfect unit!
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September 2025 by Kory Wion
Great experience! Jessica fully explained everything and is great at her job!! Keep it up
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September 2025 by Jeffery Jimenez
Jessica was great! Great customer service
