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February 2022 by Jenny Rose
My experience was horrible today in Troy Oh location I walked in and try to sign in because they have done away with kiosk which is easier faster. To get a older lady with glasses walk up hi I can help you so I stop and try to erase info I just entered on the the tablet while I was doing that she proceeded to talk to the gentleman that came in behind me so I was standing there and she was kept talking to him then I proceeded she walked past me with the guy that came in behind so I stood in the floor like ok three other employees standing there looking at me I don’t know maybe they thought the same too she was supposed to be waiting on me when one of the employees asked if I’d been help I said no I thought I was but she ended up taking the guy behind me then she & her customer made some remark and laughed and I told her she was just simply rude. Just wow!!
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September 2021 by Amy Kirby
Customer service is HORRIBLE!!!! Will look into finding another cable/phone service!
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July 2020 by Jane anderson
Didn’t visit actual store, used over the phone customer service to help my in-laws who got COMPLETELY taken advantage of. Were told their bill would be $160 due to switching fromtime Warner and new equipment would be sent out. Over a month of waiting and no equipment, call again, finally arrived, get it installed and bill is over $200 and they took away premium channels. Spent over an hour on the phone today to learn “oh so sorry there isn’t anything that can be done the first offer you were given the system won’t allow so it was cancelled” SERIOUSLY?!?! This is some MAJOR BS.....how can you run a company like this? Or call anyone a “customer service” representative? They made the mistake and my in laws have to pay for it...all on a fixed income nonetheless....
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July 2020 by Christopher Cridlebaugh
They dont care for the safety of their customers during the Corona Virus spectrum refused to allow me to pay online or over the phone payments causing me to fall behind on payments then during the lock downs they tried to force me to leave my home to pay in cash at locations that were not open due to the Virus I cant even Express my level of frustration with this company and I will be getting ahold of my state legal offices to see what legal action I may take against them for their pure negligence for public safety and health.
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July 2020 by Cynthia Compton
Social distancing and madly was awsome thanks
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June 2020 by Scott Braun
Customer service is terrible, be prepared to get a substantial rate hike at 1 year. It is getting harder to talk to them about bringing your rate down. My router went bad and they sent me to the store. It says they close at 8. They close at 6. Literally every single time I need customer service, stuff like this happens.
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May 2020 by Ceige Chaney
Useless......just make this a phone store and that is it....all services down over 24 hours internet/tv/voice.....they had no clue and no answers at all
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April 2020 by Tim Hebb
Go away go away go away go away.And get rid of that chubby lil authority drunk girl with too much make up at your Troy location.Btch aint got people skills and lies to your customers.
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April 2020 by Fonda Baughman Duncan
only non customers get 2 months free for their kids but us paying customers who may not be able to work and struggle as well right now dont get 2 months for their kids how is that fair
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March 2020 by DeLoris Musick
Fix this new app. You redesigned it and it sucks! A lot of times, I can't get it to work. Your channel is the worst!
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March 2020 by Grant Garber
I was able to go in & pick my equipment up quickly without much of a wait!
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February 2020 by Jeff Shoemaker
Quick, easy, fix other companies issues. Satisfied
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February 2020 by Pablo 54
Signed in, waited 20 minutes had to leave. Did not realize the wait would be 20 plus minutes. Not a place to go when you have a short lunch break. The offer a reservation but, when I was there, no one had one. We were waiting around while 2 people took care of customers.
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January 2020 by Joe Buehler
Slower than a mud drip through a pinhole. Dont plan to do anything after the appointment.
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January 2020 by Giovanni's Painting
Helpful staff and nice quick place to pay my bill
