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November 2023 by Barry Copeland
Quinton was very knowledgeable. Good customer service. Great deal. My brake pads were getting bad so they changed my brake pads same time my tires got replaced.
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November 2023 by JAY ROBERTS
After 8 years of taking all my cars here when they tried to sell me a part they had sold me the year before I decided never to go back. They caught themselves. But today I decided to try again, the gentleman on the phone was so rude I told them not thanks and hung up.
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November 2023 by Andrew Pechenyuk
I just finished my service with Tire Discounters in Troy, OH. I don’t have an appointment for service and yet they were able to get me in and serviced. The team stayed past working hours to make sure that my vehicle was completed and ready to go. I dealt with Abbie at the front desk and she was very professional and clear when providing different options to meet my needs. She was the only person running the front desk and still was able to balance her attention between answering phone calls and addressing people in the lobby. Overall, excellent experience at the store and even better prices. They definitely earned my business.
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October 2023 by Heather Croft
I took my Honda Civic in to Tire Discounters in Troy because the low air pressure light kept coming on. I had filled my tire a few times that week and it seemed the drivers side rear tire was losing pressure. My boyfriend removed the tire and found a small nail in the middle of the tire. He had put it back on and said he would drive me to work the next day so I could drop it and have it repaired. After dropping it off, Tire Discounters called and told me it had two nails in it and was not repairable. They did not have a tire in stock and would not be able to match the tire but could get a similar one. I decided to take my car to Voss Honda. I wanted the tires to match and they had been kind of rude in my interactions. Very good decision on my part! When Voss called to tell me my car was ready and they had finished the repair I was obviously surprised and asked about the second nail. Apparently there was not a second one?! Customers beware....you might think they are being helpful and honest but...the employees at Tire Discounters are apparently dishonest and not looking out for their customers best interest. Very disappointing! I would never have guessed I didn't need a new tire at all.
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September 2023 by Xuxa Canales
I got one new tire for 169.00 . 30 minutes after driving down the highway the tire went flat. I’ve been trying to get my money back for two weeks. From my experience, these people do not care about you.
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August 2023 by Mags Mars
I've been to Tire Discounters twice now and both times received above expectations with Customer Service! Whatever the Manager/Owner is doing with their employees is working as they ALL are very customer oriented. My second and most recent visit, three of the employees assisted to ensure the tire I needed was available, my immediate tire pressure was addressed and to help schedule my appointment. I do recommend that, if possible, to drop your vehicle off to be serviced as the wait time was long, even with an appointment; however, their customer service and their workmanship are excellent. The wait time gave me the opportunity to watch how they interacted with all the walk-ins and it was quite impressive. I wanted to post this because I feel customer service is lacking these days in most places. Hats off to whomever is motivating these great employees!
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August 2023 by Devon OBrien
I never tend to write reviews but I will for the folks here at Tire Discounters;I first brought my car in for two new tires + my rear brakes and rotors to be done. No appointment, just walked in and dropped my vehicle off; it was a long wait but that was expected with a lot full of vehicles and people that had appointments before me. Tyler & Quinton (I believe that is his name) were super nice and professional. Quinton advised me that my wheel assembly was going on my right rear, and that it would need to be replaced sooner then later. Three days later; it broke down on my way to college. I towed my vehicle to the lot and they allowed me to store it at the shop from Monday until Friday of this week, no charge. I assured them I would get the work done with them and I did. They were understanding of my situation. While attending school they gave me a ring mid Friday once I was able to purchase the wheel assembly needed and fixed my car up before the end of the day. Vehicle drives smoother then it ever has. Paid for it over the phone and was able to pickup my car after closing. Great people down here, would suggest them to anyone that needs basic work done to their vehicles. While they are not a traditional mechanic shop and more or less have a specialty that they are focused in, I'll for sure be coming for all my basic maintenance needed for my vehicle. Very honest and good folks working here.
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August 2023 by Becki Burgett
A big shout out and thank you to Kevin, Quentin and the whole Troy, OH store! We had to take our daughter's car there last minute as the service we had completed at the Beavercreek location was not done correctly. The team at the Troy, OH store was superb and took ownership of the issues another store caused. They fit us in quickly and rechecked everything the Beavercreek store did so that we would have peace of mind that her car would be safe for her. They treated her car like it was their daughter's. You can't get better service than that! Kevin extended a welcome for my daughter to check in anytime she felt something wasn't right with her car. He really knows how to take care of customers and make them feel like family. Thanks Kevin, Quentin and the team on shift, Saturday, August 21st, 2023!
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August 2023 by La Toyia Wallace
Me and my Husband we like to give a Special Thanks to the crew at tire discounters and Especially Tyler for being nice and getting us in and Abbie Vogann for working hard on our Behalf with our Insurance , she even came in on day off to work on situation with our Insurance Company the next day and got the matter resolved! God bless you guys thanks again and everybody please check them out!
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July 2023 by Cold Steel 730
Brought my vehicle in for the "Free Lifetime Balance & Rotation" service today, & the staff appeared annoyed/inconvenienced. After a brief vehicle inspection (never performed on any prior visit), I was told by associate Jeremy that Tire Discounters would not honor there service commitment with me for my previous purchase of tires. Jeremy politely claimed it was against O.D.O.T. policy for Tire Discounters to balance and rotate any vehicle with a tread depth of 4 or less. I never heard that in any commercial. Frustrated I left....was interested in purchasing from this business a new set of tires prior to this interaction, but after I feel that is is more about selling tires than safety or some made up policy. I recommend not making an appointment if you choose to do business, they will find any reason not to honor it. Recommend avoiding this chain.
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July 2023 by Karen Jones
Never get my issue resolved. Did not start having the issue until I got new tires from there.
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May 2023 by Joel Sanders
Truly a terrible experience. Went in with flat tire. Nail/screw "too close" to side wall for fix. Brought the tire back that they changed for us a year ago that came off same vehicle and now it doesn't fit. Left paying for brand new tire...full price. I'd recommend a different tire place.
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May 2023 by Neal Pemberton
Excellent service from Jeremy and Abby at the Troy, Ohio store! They assisted through 3 gift card challenges and handled all the work processing for 4 new tires very efficiently and pleasantly!
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April 2023 by Shane S.
This place is a joke! Paid for two new tires because one of my tires had a impact bulge in the side wall. They tell me later that I need to replace all four because the other two have cords showing (which I knew was not true). Came back into the shop and asked the front desk to let me see the tires. Nothing wrong with them. Yeah they got some wear on them but are no where near showing cords. Last time they get my business. Lying to people to make a profit
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April 2023 by K S
Tire Discounter guys are great! Jeremy & Tyler at the front desk are very attentive, helpful, even on the phone! You can tell they want the customers to have great service. Sometimes you have to wait until a bay opens to get your vehicle in…That means they’re busy which is a good sign! The ones that do the physical work needs recognition too! Thanks again guys! I also wanted to add, that Jeremy will open doors for people if he has a moment when they are coming & going, that's a welcoming gesture.
