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November 2023 by Jaynie White
Car star kept me up to date on repairs. Finished a day early! Very professional. I highly recommend
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November 2023 by TJ Wilmath
Everyone I encountered at Carstar were very friendly and I was very pleased with the fast and professional service I received. I would recommend Carstar to anyone needing car repair.
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November 2023 by Danielle Burton
I wish I could give CARSTAR 100 stars!! 10/10 would recommend to everyone I know. My repairs were done very fast, & I was texted details & pictures of my repairs every few days. My point of contact, Jessie was amazing, she answered all my questions & was available throughout all my repairs if I had any additional needs. My car looks brand new, & better than before my accident! I can’t say enough good things about CARSTAR! If you’re looking for a body shop, this is your sign to look no further!! Go to CARSTAR in Troy!!
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November 2023 by LeeAnn Meyer
Troy CARSTAR was so easy to work with, friendly, and did a great job! Our insurance directed us there and I am very grateful. Compared to another experience we had at a different body shop, CARSTAR was so much better! They communicated and sent updates plus stuck to the timeline for repair even when they found additional damage after disassembling. I would definitely recommend them and will gladly take future projects there.Service: Body & Trim
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November 2023 by heidi layman
I had a great experience here. Everyone was friendly. They keep you informed and send daily updates on your vehicle and progress. I hope I never need an auto body shop again but would love to work with them again in the future if I did.Services: Painting
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November 2023 by Howard Baldwin
Excellent work - returned my damaged vehicle to like new again! Clean and professional facilities. Very helpful with a difficult insurance adjuster! Great job!
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September 2023 by Shannon Noreikas
Car star did a great job. They kept me informed with texts and photos. They cleaned the front interior and vacuumed it. Left me some goodies too!
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July 2023 by Ron P.
I needed to replace my passenger side rear view mirror. They made the whole process very easy and anxiety free. They were well organized, the mirror looks great and the job was finished when promised!
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July 2023 by Stephanie Scholl
CARSTAR did an amazing job repairing our car!! We really appreciated the pictures/updates they sent throughout the entire process to keep us informed every step of the way. We were also impressed with the outstanding customer service provided by Sandy and can’t thank the entire team enough!! Great job!!
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June 2023 by Sarah M.
Wetook our car here several years ago after hitting a deer. They did a wonderful job. No customer complaints with the work or the front office. This time after having a semi truck hit our truck I was more than willing to allow them to fix it and they were my first choice..However, after having a very initial rude first encounter, followed by miscommunication between my insurance company and myself and trying to get it straightened out. Then speaking to another person in the office and her basically telling me that she didn't understand what I didn't understand after asking a question. I called my insurance company and told them I was taking my truck somewhere else. I am very saddened by the lack of customer service. It is apparent that they have enough work and won't need my business but I truly couldn't believe the way the talk to people. Not everyone is familiar with the way things work in this type of industry and while your not always helping people customer service would have gone a long way.
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May 2023 by M Dee
I took my car after it was hit in a car accident that damaged the body. They BROKE the front windshield and would not repair it even though the fully admitted their culpability. For a whole two years I’m driving with a broken windshieldThe first photo of the broken shield the last 2 are of the car just after the accident with an intact shield. So good luckService: Painting
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May 2023 by Sarah Longstreth
I had some minor body damage repaied.I was very pleased with the work performed. I did not expect my car to be cleaned inside. What a wonderful surprise! Everyone was friendly and helpful and I enjoyed the status updates through text message.Service: Painting
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May 2023 by Kathy Mckenzie
The car repairs are awesome. However, do not talk to Kelly Beemer at the Troy office. She is rude and overall not a pleasant person to deal with. I will use your services again as long as I don't have to deal with Kelly Beemer.Service: Body & Trim
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April 2023 by Bruce Willcox
They repaired the roof of my car after a tree limb fell onto it. They kept me informed of every stage of the repair. It looks great. Professional and friendly staff.Services: Painting
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April 2023 by Summer Littlejohn
They were very lenient with me about having to switch dates a couple times for my repair and they finished the job in two days. Was super quick and they did a wonderful job on my car!
