Up and Running in Troy offers a high level of service and quality that exceeds expectations. The friendly and helpful staff take the time to understand customer needs, analyze feet and gait, and recommend suitable shoes and accessories for walking, running, trail, and track and field activities. Customers appreciate the staff's knowledge and their patient, non-pushy approach, making each visit special. The store provides a variety of shoes and socks, including comfortable options that do not cut into the skin. They also offer valuable advice on foot care and nutrition. Even customers from out of state have noted the staff’s willingness to go the extra mile, such as ensuring a customer’s sister in Troy received her shoes. First-time visitors praise the staff for their kindness and assistance, making the experience enjoyable and informative. Overall, Up and Running in Troy is highly recommended for anyone seeking quality shoes, expert fitting, and excellent customer service in a friendly environment.
Cheyenne was great! She found the perfect shoes for me (arthritis & poor balance). I’ll never buy tennis shoes from anywhere else!
April 2026
Beyond thrilled with my experience from start to finish! I cannot remember my girls name today, but she was fantastic. She watched me walk, scanned my feet, and custom chose shoes for me! I left in the best feeling pair of shoes ive had for a long time. Great experience from start to finish. Could not be happier!
April 2026
Super friendly and knowledgeable staff. Personalized service. Helped me choose just the right shoes!
