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November 2023 by Forest
Order Number: AVA-636829Order Date: 7/25/2023Ordering from AVADirect was an amazing experience. Not only are they the most flexible and customizable PC Builder I've found, but they are willing to work with you to add any parts that you might not find on their website if you desire it. The build quality is the best I've ever had from years of ordering PCs across different builders. Normally when I order PCs they come with incorrect RGB headers, USBs might not be set up properly, etc. None of this from AVADirect, they communicated with me constantly, provided updates on the order and offered suggestions and alternatives I could swap to adjust shipping time. The PC arrived perfectly and is constructed at the highest quality I've ever received. I've recommended AVA to my friends and will be using them for every upgrade going forward.
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November 2023 by Erik Dinsmore
Excellent service from the team at AVA.I initially submitted an order and received a quick response with questions (!) that helped fine tune my selections. That follow up was key as I had assumed the selections I had made would do the job.The refined choices made the end result that much better and efficient for my requirements. Kudos to Joe and the group!
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October 2023 by Lon Jones
Fantastic experience start to finish! Website is very well done. Selection is outstanding. Communication throughout the process is top notch. Preparation for shipping was above excellent and fast! Solid company doing EVERYTHING right! Highly recommend!
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August 2023 by Daniel K
The build quality of the computer I ordered was excellent and I really appreciated the attention to detail as well as my preferences. They went out of their way to substituting custom fans for the stock radiator fans that I had ordered, which really was the icing on the cake. This was a 10/10 experience for me. The system's performance in both benchmarks and real-world use scenarios are off the charts. Their willingness to work with me on exactly what I wanted with exactly the parts I wanted yielded this result. It's an outstanding piece of work and has been a great customer experience.
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August 2023 by Matt P
Best selection of parts of any site out there. You can get exactly what components you want. Great build quality. Very helpful customer service.
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October 2022 by Erich Bucheit
Had AVA build a custom all white PC gaming machine for me. They did an amazing job! I lack the knowledge, or the time to build my own machine, so I thought I'd try them.Their website makes it easy to build a custom machine, and if they don't have the parts in stock, they will try and obtain them for you.My original build had some incompatible parts. I wouldn't have known, but their sales department contacted me and gave me some other alternatives.Kyle from the sales team was great, and helped me every step of the way!Before you place your order they send you out a quote and show you your exact build. So you don't have to worry that you ordered the wrong parts. Also, their prices are reasonable, and they don't try to gouge you, like a lot of other companies do. They're completely up from with what you're going to get.After I placed my order, it only took ten days. I was expecting at least a month, because of supply chain issues. The PC was packed securely in a double box with expandable foam inside to keep the parts from coming dislodged. The box included all the accessories, and manuals that came with the various parts.It took about 30 minutes to unbox and setup my system. I hit the power button and I was off and running.I love my new PC and will be using AVA Direct in the future!I recommend AVA to anyone who is looking to have a custom build done. Lastly, I was glad to give my business to a smaller company , and not some giant corporation.They're base in Ohio where I lived most of my life. I only wish I lived there so I could thank them in person.Thanks again to Kyle and Craig for helping me with my build!
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August 2022 by Kaz
I've ordered 2 computers from AVA. Both of them were well built and incredibly well packaged/shipped. One had a little fan noise, but it was more a problem of the part I picked than the computer, and on the second computer I just communicated what I wanted them to check for during testing and they did.They communicate part availability and ship-times very clearly, which is always appreciated.
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May 2022 by Fen Li
I hope this review detailing my experiences will help anyone reading in their decision to purchase a PC from this company. I’ve done my best to keep this review unbiased as a result, so that readers can have a fair and detailed impression of AVA-Direct before making their purchase.1. The Website: AVA-Direct’s website is decent, leaning towards variety rather than streamlining PC purchases. Pre-builds are featured front and center; they can be customized once selected, or simply purchased outright. However, the pre-builds are categorized around the motherboard/CPU chipset, which subsequently can limit the configuration options (IE: If you choose an Intel pre-built, you’ll only be able to view Intel-compatible components. Choosing a motherboard model will lock your motherboard options to that model (Z690, B550, etc.) as well), so be sure of your motherboard/CPU selection before choosing a pre-built for customization.2. Customization: AVA-Direct offers an extremely wide range of options for every relevant PC component, which comes with both advantages and disadvantages. If there is a PC part available on the market AVA-Direct will have it. The obvious advantage is the extreme customization possible with your order, akin to selecting and buying the parts yourself. This is rarely seen among most of AVA-Direct’s competitors, who often limit their parts selection ostensibly for ‘consumer convenience’ but in reality to cut costs by reducing component logistics. On the other hand, this places the burden of parts selection on the customer…meaning you are responsible for your PC specs as well ensuring your selected components are compatible. Obviously this can be avoided by sticking to AVA’s prebuilt configurations, but otherwise I advise you to do extensive research on PC building and part compatibility/availability prior to making an order.3. Price: Unfortunately, this variety comes at a cost. While AVA-Direct’s pre-builds are more or less in line with their competitors in terms of price, making a custom PC order will see you paying around 100-200$ more than if you purchased the parts yourself. While this is somewhat made up for by their multi-year warranty, excellent quality assurance/customer service, and overall convenience, you may want to stick to their pre-builds or look elsewhere if you are on a budget.4. Processing: If you’re not ordering a pre-built, AVA-Direct’s order processing can take an extensive amount of time. It took me a month to receive my PC after I ordered it, though I would say the average is about 2-3 weeks depending on how your PC is customized as well as your location (AVA-Direct is based in Ohio).5. Customer Service: I found AVA-Direct’s customer service to be excellent. I communicated with them mainly through their website messaging system, but they would almost always reply back to me within a day of each message (Can vary depending on your time zone). In my case I made several mistakes in my build configuration, but AVA-Direct’s customer representatives, namely Aspram and Craig, were extremely helpful with their advice and quick to make any changes I asked for (Some of which were quite extensive), often at no additional cost.6. Quality Assurance: I’ve never had any issues with the custom PC’s I’ve ordered from AVA Direct. Their multi-layered packaging is very secure, able to weather careless freight handling from FedEx with no damage whatsoever. It is also clear that unlike many other PC-builders, they take the time to extensively test each build they make to ensure there are no issues prior to shipping.Overall I can say I’ve been very happy with AVA-Direct. Provided you have some PC knowledge, the customization and order experience are very smooth, and they are quick to address any issues that do happen. While they aren’t the cheapest builder around, they more than make up for it with their excellent customer service and quality assurance. I’ve been a loyal customer for many years now and I intend to remain so in the years to come.
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May 2022 by Matthew Hargrove
Just bought my second computer from AVA Direct. Both times I have been very happy. I love the ability to custom build - choose basically every part. But they make it easy even if you aren't a hardware expert to make sure the parts you choose work with one another. Once you decide what you want, its built within a week and on its way to you. Its way more computer than I need, but its so economical that I get top shelf components to stretch out the life of the computer. Love AVA Direct.
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April 2022 by Ro Grandphish
I have a need for an unusual set of functionality in my computer which cannot be met by over the counter purchases. I am also a hardware novice and would never consider building myself. I have used AVADirect for my last 2 computer builds and I am 100% satisfied with every aspect of the experience. Up front, they will consult with you as to your needs and make suggestions that meet those needs, not those that increase the price. They keep you informed throughout the build process and thoroughly check out the unit before shipping with a 24 hour burn in to detect any problems. Shipping is fast and packaging is secure. Everything that came with the parts and not used in the build is included in the shipment: extra screws, cables, all instruction manuals, even the empty thermal paste tube. I have had occasion to call AVADirect on several occasions with questions, always the result of my lack of knowledge or user error. They have always answered my concerns with patience and easily understood information. Thanks to AVADirect, I get the computer I require at a fair price and receive excellent customer support. They also sell pre-configured desktops and laptops. I purchased a laptop for my wife from AVADirect and she has been very happy with the product and performance. In my opinion, you can't go wrong with AVADirect for your computer needs.Brad B.
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March 2022 by Everett Nichols
I purchased a custom build from AVA for online research in regards to writing academic documents. The site provides a multitude of options for various performance levels while offering a selection of different price points to choose from. After ordering my machine, AVA contacted me directly due to an issue with a manufacturer ceasing serviceability for my graphics card and provided several comparable options so that if anything should go wrong in the future I would be covered. One year later, I began experiencing very specific problems with regards to viewing online video streaming services and a lagging spellcheck on my word processor when I contacted AVA again. Cory from technical support was very patient with the barrage of detailed questions I sent him via email systematically addressing each point I presented. At first when Corey told me his solution I thought there is no way something that simple could really restore the performance of my unit and after months of not following his guidance to go down the rabbit hole of possible fixes I buckled and purchased a SSD to use as a boot drive for my HDD. He even sent me a link to a Youtube video of how to perform the primary drive swap over that was extremely helpful for a novice like myself. Long story short, his suggestion worked and I could have not been more grateful for his assistance.Essentially, any department a customer interacts with at AVA walks them through their questions or concerns in an educational capacity so they can formulate informed decisions. In other words, AVA is not trying to up-sell customers products that do not match either their criteria for performance or economics. Dealing with this company is as easy and straightforward as it can be and due to these reasons I would recommend them to anyone whether it is a student, professional, or an avid gamer.
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February 2022 by Kevin M
They offer the largest list of components of any custom computer builder. You can configure your machine, save it then go and price quote the parts elsewhere and see where they stand.I have used them for two different builds and used the parts I wanted. They build it, test it and then ship it. Build quality is great. Their customer service is quick and helpful to respond if there is a conflict or out of stock part in your custom build. I am a satisfied customer.
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February 2022 by Kevin M
They offer the largest list of components of any custom computer builder. You can configure your machine, save it then go and price quote the parts elsewhere and see where they stand.I have used them for two different builds and used the parts I wanted. They build it, test it and then ship it. Build quality is great. Their customer service is quick and helpful to respond if there is a conflict or out of stock part in your custom build. I am a satisfied customer.
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February 2022 by Michael H
I have used *** multiple times, because they give me the configuration I want at a reasonable price, no one else does. There computers have all worked well for years with zero issues. What more can a say.
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February 2022 by Michael H
I have used *** multiple times, because they give me the configuration I want at a reasonable price, no one else does. There computers have all worked well for years with zero issues. What more can a say.
