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August 2023 by robert alanw
Opened new checking and savings account because my old bank didn't have branch where I was moving.Was told no fees if a deposit was made monthly.Charged checking account fee even though I made savings deposit as advised.Am removing my money and closing accounts.
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October 2022 by M B
No customer service. Rep at branch told me I would have to come in just to have a banker simply call customer service on my behalf since I don’t have 60min to sit on hold myself. No matter what time of day or day of week I call customer service, it is 45-60 min to talk to anyone for ANYTHING. So much for switching banks!
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September 2022 by Heather J
Do not finance your HELOC with Citizens. Within 6 months of refinancing they have increased their rates a full 2%. Literally a bait and switch tactic.
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March 2022 by Michelle
No customer service. Rep at branch told me I would have to come in just to have a banker simply call customer service on my behalf since I don’t have 60min to sit on hold myself. No matter what time of day or day of week I call customer service, it is 45-60 min to talk to anyone for ANYTHING. So much for switching banks!
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February 2022 by J B
Very unwelcoming staff. Rude and unprofessional.
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July 2020 by Vicky McWilliams
Although I have banked here for years I was very disappointed to see the manager not wearing a mask during my visit today. Everyone else had one on (staff and customers) except him AND he was meeting with two customers at the time less than 6 feet apart. The 1st time I’ve been inside since the start of COVID.
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April 2019 by Tiara Bivins
The branch manager at this bank, Robert, is extremely personable and helpful. I've had a checking account with Citizens Bank (prev. Charter One) for over 10 years, and in that time I've been in multiple branches for various reasons- this one definitely sticks out and it is because of the management. Very thorough with excellent customer service.
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December 2018 by David Shvartsman
Conveniently located nest to grocery store. Friendly staff.
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November 2017 by Greg Reznik
Local branch of the Citizens Bank is great with a helpful, patient staff always ready to help. Location is also quite convenient, close to main shopping plaza of Giant Eagle and 100 yards away from the interstate.
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December 2016 by Larry Evans
Everyone there treats you as a human being and not just a number.
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September 2016 by mike Appello
Atm easy from road