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September 2023 by robert alanw
Opened new checking and savings account because my old bank didn't have branch where I was moving.Was told no fees if a deposit was made monthly.Charged checking account fee even though I made savings deposit as advised.Am removing my money and closing accounts.
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October 2022 by Heather J
Do not finance your HELOC with Citizens. Within 6 months of refinancing they have increased their rates a full 2%. Literally a bait and switch tactic.
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March 2022 by M B
No customer service. Rep at branch told me I would have to come in just to have a banker simply call customer service on my behalf since I don’t have 60min to sit on hold myself. No matter what time of day or day of week I call customer service, it is 45-60 min to talk to anyone for ANYTHING. So much for switching banks!
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March 2022 by J B
Very unwelcoming staff. Rude and unprofessional.
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March 2021 by Vicky McWilliams
Although I have banked here for years I was very disappointed to see the manager not wearing a mask during my visit today. Everyone else had one on (staff and customers) except him AND he was meeting with two customers at the time less than 6 feet apart. The 1st time I’ve been inside since the start of COVID.