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August 2023 by Jeanette Hyatt
Love, love, love my drug mart. I do 95% of all my grocery shopping. Plus anything else I need.Everyone is courteous and very helpful.
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March 2023 by Maxine M.
I was told by Home Care Store Attendent that I could return an item when I inquired about another item of better quality that I actually needed and purchased. I brought it back to the Reminderville store and the same person/Attendent for Home Care proceeded to- Place the item to his nose and smell it in front of me and other customers who were shopoint- He then looked it over closely at all angles - Then he said, you brought it back in the wrong box - I admit that I placed it in the box without realizing it because it was the exact same size & color box of the 'better quality' item As I tried to explain that I didn't mean to do that and would go home and switch boxes he spoke out 'loudly' to me..... 'You probably knew that you had it in the wrong box before you came.....' I said 'wow, what a great way to speak to a customer..... this is NOT the Drug Mart that I used to know and work at 2 years ago.' And walked away. I went to the front of store and requested the Manager. The Manager was called and came up to me. The HomeCare Attendant was right behind him and yelled out in front of everyone checking out....... 'Don't listen to her, she is aLiar!'The Manager said 'nothing' to the worker as he saw that I had a look of being Mortified on my face. I then pointed to the 'Attendant' and said 'is this how the workers are permitted to talk to the Costomers?' Do you not have any respect for everyone standing around to quiet this disruption down?' The Manager stood there and did NOTHING!I then said ' Fine, I will take charge.' I am asking to talk w you privately, please.The Attendent proceeded to follow me and Manager off to the side. Attendent proceeded to run his mouth again. I said 'I have spoken with nothing but respect to you and he has been disrespectful of you as the store Manager and me as a Black Female. And he wasn't even Fired or Reprimanded on the spot. It's no longer about the wrong package, it's about the Drug Mart slogan and how the Home Care Attendant talked to me, and disrespected you with no regards to anyone around. I took this up with Administrator of Home Care and Have YET to hear back from them 3 weeks later. I am writing this review because people need to know that this locations Management has no 'standard/ethics' and that I will NO LONGER shop at this Reminderville/Twinsburg location. This is NOT the Drug Mart that I used to shop at a year ago. The standard of Professionalism has gone down!
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November 2020 by Allison Chance
Jessica the checkout cashier is so pleasant and treats every customer with same pleasantries and makes sure she covers everything from asking for their drug mart card to having something individualized niceties. With everyone on edge and stressed with holidays and COVID it is very nice to have someone like Jessica in the world.
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May 2020 by Debra V.
I like this store. It's a one-stop shop that's not huge. Has a little bit of everything from bird seed, art supplies, hardware, a few seasonal clothing items, and a grocery with a deli for meats and cheeses. Staff is helpful.
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April 2020 by Lauren K.
This Discount Drug Mart is doing a wonderful job during this unusual time. They're staying calm and collected. I also agree with Marisa D--they consistently keep the store clean and well-organized, the employees are very friendly and you can always find what you need. They never seem to be out-of-stock of anything, whether its groceries, cosmetics or any other random odds and ends. Whatever it is you're looking for, if you can't find it here, you're probably just not looking hard enough. I like this Drug Mart because it's not quite on a main drag, so it's never overly-crowded. Also, this is so random, but they carry Smith's Dairy ice cream, which is oddly hard to find! They carry the Peanut Butter Crunch, which might be the best boxed ice cream ever to be made in Ohio. We literally will come here to buy ice cream if we're in the area. Is that weird? I don't even care. While I don't pick up any prescriptions here, they always seem to be efficient. In the meantime, I recommend this spot for all your local brand late night ice cream needs. Woohoo!
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December 2019 by Vickie M.
BEWARE! Discount Drug Mart Gave Me The Run Around!!!!! My kid needed a nebulizer breathing machine for his chronic asthma. insurance pre-approved Drug mart pharmacy and said there was zero cost. I spent 3 hours waiting for drug mart to release the device. They pulled every trick in the book including, "asking would my insurance change in the upcoming year," as if that had anything to do with giving me the med equipment my insurance more then Paid for this year. Horrible, Antiquated practice of checking Eligibility. The staff made tons of excuses for the delay while I stood around hoping to get back to my sick child. I encouraged the pharmacy team to STOP making excuses and tell home office the way they treated me and other customers seeking home health care equipment is UNACCEPTABLE. My insurance was so disgusted my drug marts u professional practice she gave me other places to go, however it was New Years Eve, so I stayed put.
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June 2019 by Jess Nicole
What is not to love!!!!!