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February 2024 by Will Hill
So helpful at this store I really appreciate all of the constant hard work i walked in there and left with so much information if T-mobile Twinsburg isn’t for you than you’re not for me
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February 2024 by Shanaya Smith
Tyler helped me today he was extremely professional.Got me a great deal on the iPhone 15 as well as a synch up kid watch for my daughter !!
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February 2024 by Loreen Rote
Tyler did a wonderful job of fixing a problem that I had with both of my phones. I had been on phone all morning with TMobile to activate the new phone, but then both my phones stopped working. I then couldn't call out on either phone. I then went into the TMobile store in Twinsburg & he immediately knew what to do & fixed the problem. Thank you Tyler!
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January 2024 by Lee B.
The company is engaged in deceptive practices, it has randomly added 3 routers to my account ... one of which I was charged for when I closed an account. That account now shows as a 'write off' and can potentially can show on my credit report for failure to return equipment that was never needed, ordered or received. When I was made aware of this situation I was informed that since it has gone to 'write off' status they are unable to correct this. Going to file an FCC complaint, I cant file a Better Business Complaint because tmobile refunded the money to me, however they refuse to fix the issue of the collections referral and showing my account as a 'write off' ...
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December 2023 by Mary Holt
Tyler and Brendan were extremely professional and got me a good phone and deals and helped me save a ton of money on my t-mobile bill! Always great service when we come into this store, definitely a better experience than I normally have in the Macedonia Corporate store.
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December 2023 by William Marshall
Tyler and the store manager Brendan are amazing and helped me switch service from Verizon! Great help from these guys always!
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December 2023 by Anita Martini
Brendan really helped us out getting some great deals and promotions ! Come to Twinsburg they're a lot more helpful than the Macedonia corporate store!
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November 2023 by Rowan Ranoski
Great service here! I worked with Brendan and Tyler and they helped me get into my new device and got me some extra promotions that I wasn't even aware about! If you need phones or any new service definitely come here!! They were 10x more professional and helpful than other stores that I've been to in the area.
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November 2023 by Maurice Washington
A month ago i wanted to pay bill. There was only one person in the store working with a customer. I waited for like 25 mins while he was talking to another customer. I was very disappointed with the store and will never comeback. But I came the next day there was two people at the desk who help me pay a bill.. these two people was very helpful and I appreciate them for listening and understanding.
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November 2023 by Etta Mack
Tyler and Brendan were very professional and helpful with saving me hundreds on my spectrum bill! Just got the T-Mobile internet for only 50$ per month! Come here and see Brendan and Tyler for great deals!
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September 2023 by Crystal Walko
Christian and Tyler went above and beyond when I came to upgrade to the new IPhone 15.While I was there a woman came in to discuss an account she said she never opened and wanted to get a phone turned on. Christian explained her that he was just transferred to the store and that his codes didn’t work and he couldn’t do anything for her. She insisted that Tyler who was already busy with me to help her. Christian remained professional and said he is with another customer and tried to tell (she kept cutting him off insisting he help her) her that his coworker at the Solon store could help her. So he again tried telling her the Solon store could help her. She got mad and said she didn’t want to drive to the Solon store which is only 12 minutes away. She started yelling at him but every time he would try to say anything she would yell.I was one foot away from her and I asked to stop yelling in my ear. (I am very sensitive to loud noises due to a brain tumor) she turned on me and started screaming at me to mind my own business. I looked at her as she went for the door and said you’re making it my business by screaming in my ear!Again Christian and Tyler remained professional the whole time during this woman’s outburst.
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September 2023 by bambi dubose
I broke my phone, I was so frustrated. I had been on the phone trying to resolve the issue for almost 24 hours. I went into the Twinsburg location, it was close to home. I spent over a hour and a half with a different employee that was so rude. I was about to blow my top,and then Tyler stepped in. Tyler fixed my phone in 2 seconds flat! I couldn't believe it! The man next to me couldn't believe it!I am forever grateful for Tyler! Thanks so much for making my day! YOU ARE THE BEST!!!
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September 2023 by Julie Hale
I was well pleased with Tyler and Brendon in the T-Mobile. They really helped me with setting up a new I phone and internet Modem of which I purchased on 9/16/2023. They worked tirelessly until everything was complete. Even when I had to come back to the store with the correct information. My fault. I do recommend anyone to get this plan and work with Tyler with any problem they encounter with setting up a new account. I give him a 5 star review. And Brendon came in after I came back to the store the second time. Everything work well.
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September 2023 by Enrique Sobriant
Went to the store today because care told me to get help with my phone calls dropping. Marcus and Tyler were very helpful and explained everything for me. I'm not very good with stuff like this. so having someone do it for me was a blessing.
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September 2023 by Christopher Edmondson
Tyler was truly amazing. His customer service skills were old school and respectable. Please ask for his assistance when you go to his store.
