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March 2024 by Ashley Z
The worker was very rude.
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March 2024 by Brenda P
They never deliver mail on time, my mail always gets put in someone else's mailbox, they never deliver packages and even going in to the post office, the line is always super long with only 1 person at the counter. It also smells in the building and the hours are always different.
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March 2024 by TAGG Companies
Avoid this location at all costs if service is what you’re looking for. Long lines with no one at the front desk, misleading operating hours, all around terribly understaffed.
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August 2023 by Courtney Ramey
Pretty cleanJerrica was nice (even with a difficult customer)Pretty quickTHE CARDS ARE SO BEAUTIFUL. I almost bought 5 of them while I waited, I thought the only good cards were available at Target or Barnes n Noble… this is a hidden gem for cards ♥️
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August 2023 by Michelle Reitenbach
Said they were open at 8:00, so I drove all the way out here and they aren't even open until 9:30 (the lobby)
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August 2023 by Tee Music
This post office DOES NOT open up at 8:00.
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June 2023 by Mr. Gingus
Very poor service. They don’t even know what you can and can’t ship. Very unintelligent and rude people. Just drive the extra 10 minutes to the Aurora one
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May 2023 by Hope S.
This post office has lost my packages. Everytime I have mail routed through Twinsburg, it's either lost or delayed by several days. I'm sure one of their carriers didn't scan the packages and dropped them off at someone's house. How hard is it to do your job? I used to work for the USPS in Columbus and managed to deliver mail and package on time and correctly. Why can't a small suburb handle it?
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April 2023 by Dr. C. Joseph Fifer
Almost every time our Amazon packages get routed through this facility, they are misrouted only to be returned to this facility for proper routing, delaying delivery by days. At times, through tracking information, we've watched our packages just sit at this facility for days. It appears to us that these people are directionally challenged and unwilling to ask for help.
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July 2022 by Ryan
i stop here frequently, i stopped by this evening after work and luckily made it minutes before 6pm but the doors were locked as they decided to close early…. unhappy i had multiple shipments to drop off and need a receipt
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June 2022 by Brandon Fisher (Brandon Fisher)
Rude to say the least. Gayle needs a lesson in customer service if she is going to deal with customers calling. I told her I was missing a package and it had ben delivered to the wrong address and thats when the attitude started. I had checked my mailbox yesterday and didn't have a package but I guess the mail carrier returned again later and put it in there without me knowing.They are still blaming COVID for their delivery issues also. USPS is not very trustworthy at all.
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April 2022 by M B
LAZY, RUDE, and BEYOND UNPROFESSIONAL !Carrier left a COMPLETELY blank notice and took all mail. Called the office to find out where my mail is and the "manager" told me he "didnt know" and Id have to track down my carrier to ask him. Manager had no willingness to help, mocked, laughed, yelled and hung up on me
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March 2022 by karlie newton
Every time I go the Twinsburg post office I receive fast and prompt service. Staff is always friendly and courteous. I really enjoy my interactions with Leland. Leland has a great personality and appears to be very friendly with many of the customers that use this location.
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March 2022 by Jason M
Over a month later, still waiting for a certified mail to be delivered. They forwarded and lied about it. Closed the case. Worst post office ever. Shame on twinsburg USPS.
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March 2022 by chris williams
Second time in a week I am here at 8 am when they open and no one is here. Last time it was 815 when they opened the door!
