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December 2023 by William Harrold
It's slow if it works at all. Bought new 5g router no better than 4g. You can't talk to anyone just text or email.
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October 2023 by P. Rosa Brooks
It’s okay. It’s expensive.I’ve had many days where it doesn’t work and I have to message and wait. Other days they respond quickly. It’s not reliable for online classes. I get kicked off many times throughout a 1.5 hour class.Thankfully we now have a different option that’s going to work better for our needs. My biggest problem now is I’ve messaged 3x over this past week telling them I’m cancelling and need to know how to return their equipment because we aren’t using the service and nobody is responding. I’m not paying the next bill when I’ve been trying to return the equipment promptly.
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July 2023 by Andrea Vance
Horrible Customer Service. I've been a customer for almost 2 years. My internet has been out for a week. You can't talk to anyone they only text. And No one will get back to me. The phone number provided says to use their website.
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November 2022 by Jill Cunningham
Seems to be ok. It does seem weaker in my bedrooms than where it is located in my living room. Besides satellite internet, it is my only option so I am grateful for it.
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November 2022 by Gina
Customer service is lacking. They said for me to send a picture to their number with what lights were on the device, still no response. I’m over waiting for this company to help get this device connected. Says that the device needs to be activated and they claim it comes activated. I’m done. Returning device. Let me know where to return it.
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November 2022 by Shaina Kirk
I live in a rural area. It is a small town. I just moved to this town and found out that there was limited internet access. Basically residents are put on a waiting list and when a slot opens up, then residents can receive internet that is normally available in nearby towns. My neighbor told me about Fast Rural internet. I signed up received my device. The internet connection is ok in my area given my community has only two cell phone towers.However the great perk is that I can take my device anywhere and have internet service, so it's kinda mobile internet as well. I get better internet connection when I use my service on the go, which is awesome. Overall the service is reliable, but in my area, it does fade in and out when I'm at home. Customer service is via Facebook.
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November 2022 by Austin Bohl
They "Throttled" my internet so hard that my router said there was no WIFI. when I called and asked about this, and said with pictures, "there is no wifi." Customer support said "no its just throttled". Then, a couple months later, my router stopped detecting any 4G signal. So I replaced with someone faster, cheaper, and more reliable. Spark internet services has a plan for 100 bucks a month thats unlimited and goes through the cell phone towers. And the router they use has a long range option; I can get decent internet 100 feet from my front door.
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November 2022 by Jackie Mccallister
We have had this service for a while now. Works great! We are able to watch video services without buffering to sit threw! We only had 1 choice for internet service (Hughesnet) until recently and it was horrific service. This Internet provider works great. It even works with multi-player games with the other service could not.) Very happy with this server!!!
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November 2022 by Storm Monroe
Great communication, I was having a problem being a first time customer but they helped me even on a day off. That is a company that I hope can keep up the good work. The internet service it self is great. THANK YOU So much...
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November 2022 by John Witzel
what a joke. half the time i have no service with this thing. i have to use the hotspot on my tablet to get anything done because this never works. 140 dollars a month for nothing. i highly suggest using someone else as a provider. i know i am going to go with somebody else.worst customer service ever!!!!!!!
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November 2021 by Josiah Woods
Heard of the service through a friend and once I signed up they sent me everything in the mail within 24 hours. Getting started was a little rough their equipment was not working good in my area, however they worked pretty hard to send me the right equipment and because I live in the country area, that required them sending equipment multiple times to my home. By the time the right equipment actually got to me, one that would work for my area I was well outside of my 14-day Grace period. And once the equipment was hooked up it was the best internet that I quite literally ever had in my life. Living in the dense country area that I live in getting good internet is extremely hard especially internet that actually works better than living in the city. However due to the delay and me getting up and running with the new internet they fully refunded me and gave me that first month for free. Again it was a rough start mainly because of the area that I live in but this company worked relentlessly hard to make me a happy customer much appreciated and the only reason why they get 5 stars it's because I can't give them 6
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November 2021 by Roderick Clay
Pros: Great internet service especially if you live in the country with a somewhat good cell phone reception. And easy to set up. Great customer service especially using text. Getting around 144 mbps at the moment.Cons: Around the same price as satellite internet. Adapter cord is too short which doesn't help to place in a high area where you can get better reception.
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November 2021 by Jason Cooper
I was so frustrated with my VERY slow internet options in my rural area. I was paying way too much for “up to 3mbs” ... once I decided to switch to Fast Rural I can finally watch a show on Netflix without buffering for the 1st time in 6 years. My kids can keep their tablets when the adults want to watch TV. My life has improved significantly since I switched to Fast Rural. EXTREMELY HAPPY ⭐️⭐️⭐️⭐️⭐️
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November 2021 by Michael Hales
It's still very early in my experience with this company and service, but I am very pleased so far. They provided me effective high-speed internet in an area the traditional providers do not cover.
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November 2021 by eggsulent turtle
Finally I have really good access to the internet, after living in the country for many years and various providers: telephone, satellite, Hotspot. So far Fast Rural internet has greatly outperformed its competition. I highly recommend it especially to those with limited access.
