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March 2024 by John Casino
Big guy in the glasses was apparently having a bad day. Didn't greet me, asked for my birthday twice, pointed at the card processor like I was an illegal alien, and was tight lipped when our transaction was over. I wasn't having the best day either, thanks for making it a little more irritating.
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March 2024 by Courtney Spangler
This pharmacy is horrible I have never had this much problems getting my medications before until I had to switch to this giant eagle every month it's some issue with either mine or my husband's meds and it is ridiculous it's the same stuff everytime and they have had us for almost a year now but still horrible. And the time I'll wait while they all stand there looking at me is unbelievable
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February 2024 by Ginni Tuggle
My husband had eye surgery and needed two prescriptions filled for eyedrops. Giant Eagle in Green was the only pharmacy in the area that had one of the prescriptions but the clerk told me that it would take 24 hours to get it approved since the prescription was sent to another pharmacy. I explained to him that we had already been 24 hours post-surgery without having any eyedrops since we couldn’t locate a pharmacy that had the drops, and he told me he would do his best to fill the script sooner. An hour later he called us and said we could pick up the prescription! I was so grateful for their prompt customer service!
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October 2023 by Ethan Hunt
Over the years giant eagle has slowly changed all their generics to the cheapest possible offbrands all manufactured in India. It’s clear GIant Eagle values profit over quality, I’ve started switching my meds to CVS which has American made generics.
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November 2022 by Caelyn Boyd
My mom came here to pick up her medicine, as she has done so for many years. She comes home to tell me of the horrible customer service that she received by a woman named Hailey, working the counter. She was very short, extremely rude, and did not ask all the proper questions that I know they are supposed to for verification and store perks. Not sure what is in the air or maybe its the holidays, but something needs to change in that department. My mom did not deserve the treatment that the lady had given her. Customer service skills definitely need some work!
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October 2022 by Erin Schermesser
One of the slowest pharmacies in the area. I despise coming here. 3 cars in the line in front of you? Better turn your car off to conserve gas and hope you brought some form of entertainment for the wait.
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June 2022 by Lana McKeown
My mom called in 2 refills and told they would be ready next day. Two days later a text saying 1 medication ready. With the cost of gas wanted to pick both up together. 3 days later I called and was told 2nd medication not ready and I can pick up tomorrow. When mom complained they said can you pick up in an hour. If medication was there why on earth was it not ready in the first place. I know Giant Eagle doesn't care and will use Covid as an excuse.
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February 2022 by Charlotte Newman
I have used this pharmacy for 10 years since moving to Green . I had no problems.
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December 2021 by Emma C.
I was given a script for amoxicillin (pink liquid) stuff for my puppy. She was 4 pounds. The vet didn't have the liquid in the office so gave me the script and said take here as this should only be 10 bucks or so. Drop the script. Wait. Get called up for pick up. The girl tells me...... wait for IT! $998.01. Yes boys and girls you read it correctly. Basically $1,000. I question how a medication that has been out for 40 yrs is so expensive, is there an alternative, if so what is it so I can call the vet and ask for something cheaper. The tech said- "who takes their kid to the vet when sick and why don't you have insurance?" I look at her and say, "it is a chihuahua ". I tell her I can't pay that much and she gets mad and says, "then why did you have us waste our time filling it?" I say if i had known I would not have had them fill it and walk away. I call the vet and he makes some calls and sends me to another vet who had some. I paid $30 for a 14 days supply.
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November 2021 by Danielle Jaramillo
This place is an absolute trainwreck of incompetence and mismanagement. EVERY. SINGLE. TIME. they either don't have a prescription ready that's been submitted for well over 24 hours, or they screw up my insurance, or argue with me about why my doctor is wrong (which he isn't, they just don't know the whole story and don't need to), lie to my face...I could literally write a book about why this dumpster fire should be shut down. Today was the last straw, we're moving everything to another pharmacy. Save yourself the headaches and stay FAR AWAY from this mess.
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September 2021 by Milt B.
I was in line in my car. They took several minutes to do a Covid test then closed the window with cars in line. I went inside and watched keystone cops behavior from a pharmacist and two helpers. The bill was higher than my Good Rx card so I asked if they checked. The price came down but it proved other times I was lied to when they said Good Rx prices changed hourly. They are unprofessional lazy and unmotivated and clearly not trained to any standard of service much less excellence. I mentioned the drive through closing and two people in line mentioned they've done it for weeks, three and more. They obviously work for the paychecks and none are motivated to give more than minimal service. Clear management problems.
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August 2021 by Kevin Cleckner
After working 12 hours today I went to pick up my script and they said they had nothing for me, after looking again they said my script would be ready in 15-20 minutes..my doctor sent that script over to you yesterday morning so why wasn't it ready ? Just what I wanted to do was go sit in the parking lot for 20 minutes after working a very long day and have to go back in the drive thru line and wait again..NOT..This happens all the time..i guess its time to start going else where..very poor business
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May 2021 by Scott Johnson
I was told by the Giant Eagle pharmacy in Green that the manufacturer is on backorder for my prescription that I was to pick up yesterday. I was told that if I found another pharmacy that had the drug they could transfer the prescription to the other pharmacy. The first pharmacy I called had it. When I called and asked them to transfer it, I was told that the other pharmacy had to call them. If this is the type of customer service you offer, I may do all my shopping somewhere else.
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November 2020 by Tiffany Testa
The pharmacy can be busy but the staff has always been helpful, communicative and fast. I am appreciative of the attention and care the team gives - KEEP IT UP :-)
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October 2020 by Jason Speight
Customer service is lost on the staff here. The pharmacist when out of her way to make sure I had a bad experience. Thinking of taking my business to a place that welcomes it and doesn’t go out of the way to make me feel inferior and talked down to.