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February 2024 by Paul P
I stop in with phone issues with my Samsung and spoke with chuck he knewExactly how to fix it and what was causing the issue he also showed me a table that I ended up adding to my account to replace my lap top he showed me Samsung Dex and help me set it up he is veryKnowledgeable when it comes to the Samsung operating system I highly recommend The staff at this location would give 10 stars if I could
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February 2024 by HomeTowner
Staff inside the store is extremely kind and helpful. I have had absolutely no trouble getting warranty and protection plans honored
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December 2023 by Tina McMahon
Staff was friendly, professional, knowledgeable and made the process very easy and streamlined. Price was right and no contract. Recommend this store and T-Mobile.
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December 2023 by John Bowden
My phone was stole; went to store & Tiffany filed claim AND fixed my tab in less than 40 min. T-Mobile for life!
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November 2023 by Sherrie Van Buren
If I could give zero stars I would Don't waste y our time going there. This is not a corporate TMobile store. As such, my experience was horrible. One week I was promised a certain trade-in value AND price on phone (and phone would be in stock in a few days) few days later no phone in stock and trade in value was half of what was quoted previously. Was told the "promotions" change weekly? They were more concerned about upselling home internet services. Went to Belden location (corporate store) and had NO issues. Not sure why TMobile pays the overhead on his location- will never go there again. The overall service vibe was focused on what they "can't" do vs what they "can" do. Total waste of time and 2 trips.
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October 2023 by David
Update: Week7 THIS STORE SUCKS. DO NOT RECOMMEND, BUYER BEWARE! Salesperson will lie directly to your face, completely misrepresenting their product service plan and price. Will make knowingly false promises in order to get you into a long-term contract. When you discover their lies and return the product, they then feign ignorance and become apologetic. You later find out they've charged you "restocking fees" for the return you made based on their lies. Returned to the store many many times, called many times, trying to get a refund on restocking fee, that they agreed should not have been charged, only for them to continue lying, telling me the refund is still being processed..... been 7 weeks, no refund. I'll be leaving T-Mobile, after 14 years, for a carrier that more honest.
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September 2023 by Sgt. Ghost
Title: A Delightful Experience at T-Mobile Uniontown, OhioRating: ⭐⭐⭐⭐⭐ (5/5)I recently had the pleasure of visiting the T-Mobile store located at 3875 Massillon Rd in Uniontown, Ohio, and was thoroughly impressed by the exceptional service and convenient facilities offered by the store. From the moment I walked in, I knew that I was in good hands.Upon entering the store, I was greeted warmly by the friendly and knowledgeable staff. The employees demonstrated great enthusiasm in assisting customers and were readily available to answer questions or offer guidance. Their extensive knowledge of T-Mobile's various services and products ensured that all my queries were answered to complete satisfaction.The store layout was well-organized, allowing for easy navigation throughout the different sections. I greatly appreciated the efforts made to create a warm and inviting atmosphere, making my browsing and decision-making process stress-free. The display units were neatly arranged and readily accessible, allowing me to test out devices and accessories at my own pace.What truly impressed me was the unparalleled customer service. The staff went above and beyond to understand my needs and preferences, taking the time to explain the features and benefits of different plans and devices. They patiently addressed all my concerns, ensuring that I left the store with a package tailored to my requirements.Moreover, T-Mobile Uniontown offers a wide range of products and services. Whether you need assistance with upgrading your phone, switching carriers, or exploring various mobile plans, this store has you covered. The knowledgeable team effortlessly guided me through the available options, helping me make an informed decision that perfectly suited my needs.What's more, T-Mobile Uniontown utilizes the latest technology and equipment, guaranteeing quick and efficient service. The store also boasts a comfortable waiting area, complete with complimentary Wi-Fi, allowing customers to browse while any necessary paperwork is handled.Overall, my experience at T-Mobile Uniontown was exceptional. The friendly and professional staff, coupled with their commitment to customer satisfaction, truly set this store apart. I highly recommend visiting T-Mobile Uniontown, Ohio, for all your mobile needs. Whether you're looking for reliable service, top-notch customer assistance, or an extensive range of products, T-Mobile Uniontown has everything required to make your visit worthwhile.
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September 2023 by Lori Martin
Tiffany was the best Sales person I’ve ever dealt with. She was patient while I tried to find the right phone and was very knowledgeable
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September 2023 by Frank Bindreiter
The staff did a great job , we bought 4 phones and 2 home internet gateways. It was a painless experience
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August 2023 by Jace Dev
Went into the store to change my autopay to a debit card and walked out with 2 new apple watches! Excellent service and great deals on the watches. Couldn’t recommend them more!!
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August 2023 by Barb Martin
Lex and Tiffany were stupendously great! I came in with a basic phone issue and ended up leaving with a new one with a free watch!
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August 2023 by Victoria Schlue
Incredible service, so patient with all of my requests and questions. Gave great advice and was an excellent experience
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August 2023 by Grant Schlue
Great job with transferring data and very knowledgeable on what lex is doing
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July 2023 by Mandy Lou
My son broke his phone. When the replacement came the touch screen was frozen from the moment we turned it on. We actually took it to the store which I didn't know was around and they were very nice and very quick to do anything they could to help us. Very friendly and they know what they're doing. Then when I called the insurance company they automatically without knowing we went there sent another replacement to the same store so it's very easy to get to. Again friendly and very well knowing hope that was much needed. I will definitely be returning to the store and making it my home store. All it takes is a little bit of know how and a nice smile and I feel comfortable. They also had a huge selection of phone cases compared to the other places I go to I can't beat the selection everybody loves a choice I would recommend this store to anyone who asked.
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July 2023 by T O
I recently had the pleasure of visiting the T-Mobile store on Massillon Rd, and I am writing this review to express my utmost gratitude to Chuck for his outstanding assistance. Chuck went above and beyond to help my mother update her iPad, and his kindness throughout the process was truly remarkable.From the moment we entered the store, Chuck greeted us with a warm smile and made us feel comfortable. He patiently listened to my mother's concerns and inquiries, assuring her that he would help resolve any issues she was experiencing with her iPad.Chuck's extensive knowledge about Apple devices and technology shone through as he expertly guided my mother through the update process. He explained each step clearly, ensuring that she understood everything and answering any questions she had without hesitation. His patience and dedication were evident as he took his time to address every concern my mother had, making her feel valued and respected as a customer.Chuck's kindness and generosity truly set him apart. He not only assisted in updating the iPad but also took the time to show my mother some useful tips and tricks to maximize its functionality. His willingness to go the extra mile exceeded our expectations, and we left the store feeling grateful and satisfied with the exceptional service we had received.I highly recommend anyone in need of assistance with their technology devices to visit T-Mobile on Massillon Rd, and specifically request Chuck. His professionalism, knowledge, and kindness make him an outstanding asset to the store, and an exceptional representative of T-Mobile.Thank you once again, Chuck, for your exceptional service. Your dedication to customer satisfaction and your genuine care for helping others are truly commendable.
