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August 2025 by Pam G
The employees are ALWAYS very helpful, friendly, detail oriented and quickly take care of all customers expeditiously.
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August 2025 by Dave Bitting
Customer service and ease of doing business
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April 2025 by Tom Harrison
Great customer service! They went above and beyond to help me ship a package! Clean and friendly location.
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April 2025 by Ashley Austin
Jason was rude and unprofessional. I'm not coming back to this location again.
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February 2025 by Marilyn Harley
Robyn is a friendly face who makes you feel very welcome to UPS !! She was helpful, professional and gave excellent service!!! UPS is GREAT!!!!! Thank You 😊
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January 2025 by Drew Simpson
The Manager was very disrespectful. I’ve been a mailbox rental client for over 15 years (same location). The new manger is NOT Honest or professional!
Since he cannot Communicate in a reasonably tone, but screams ‘get out!
Police report filed and Changing Mailbox Provider. I wish the Franchise Owners well and I hope they Train who Represents the UPS Store on Cedar Rd. / University Hts.
(years to build a reputation, destroyed in seconds)
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January 2025 by Lee Poseidon
So wanted to support a local business, but: shredding prices per pound 64% higher than reported national average and as much as double that of other shredding companies and would not accept the UPS Store National coupon of buy-one-get-one-free. Go figure, but why even offer the service if you are going to leave prospective customers with such a bad taste in their mouth?
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January 2025 by Aleksandr Zakon
Dionne’s The best representative keep your very nice very polite
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December 2024 by S. F.
My packages arrived as scheduled and in good condition
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December 2024 by Alisa Mai
I went in for basic printing services and was met with completely unhelpful staff. How can you call yourself a UPS shipping and printing store when employees don’t know how to handle simple print jobs? I was told I needed to come back Monday through Friday, between 9 and 3, when the manager would be there to help. Most people work during those hours – it’s ridiculous to expect customers to rearrange their schedule for such a basic service. Now, they want me to go out of my way to make another trip to the store when I could’ve gotten all my tasks done at once. Extremely poor customer service.
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December 2024 by Christopher E
The staff is the best!! Than you for always being kind, fast, and keep smiling!
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November 2024 by John Cassidy
Poor customer service. They do not answer their phone. I tried calling over ten times throughout the day today to confirm that their notary would be available. Since they never answered, we drove to store only to find out that the notary left early. Learn to answer your phone or don't offer to accept calls.
Garbage.
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October 2024 by Dana Hardy
Because I had a great experience and thought you should know how great the employees were.
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October 2024 by Frank Jenkins
Fast and courteous service... the employee I worked with was genial and conversant and the whole process was quick and thorough!
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September 2024 by Donald Hightower
It's a convenient service. I appreciate all the hard work they do.
