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March 2024 by Chris Hildreth
Heather at the 5th ave location in Grandview is amazing. She addressed my concerns I had with my rental on the spot. Avis didn't deliver to the site the type of car I had reserved and Heather made it right. Would highly recommend renting from Avis on 5th ave. 4 for Heather -1 for Avis not delivering.
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March 2024 by Natalie Winton
The location wasnt bad and the staff that helped me was nice but the rental was very dirty and scratched up and i looked at two of the same vehicles both was dirty. I washed it my self and cleaned it when i had it
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February 2024 by JoAnna Antonelli
The staff and owner (Heather Dunlap) are very friendly and the facility is nearby, so it's easy for me to reserve a car & pick-up/drop-off. They have a great selection of vehicles to choose from & I always get my first choice.
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February 2024 by Andrew Wolf
Great place to rent a car
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February 2024 by Salwa Janahi
If I was able to rate 0 star I would definitely do it, we were assisted by a staff at CMH Airport, she was rude , non cooperative, we do understand there might be shortage of staff, but still it was not acceptable she opened up another system and accepted other customers while we were first.
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January 2024 by Donjane LeArieal
The Lady That Checked Me In/Out Was Awesome & So Nice!! Maybe The Manager. Gave Me A Quick & Easy Process.
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December 2023 by Brandy Harrison
This is the only place my husband will rent from. Super friendly and honestly the best customer service.
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October 2023 by Susan Brewer
Heather is so professional and extremely responsive to anyone’s needs. Highly recommend!
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October 2023 by Josh Bales
The price was much better than a competitor, but the outstanding customer service was made this Avis location stand out. Friendly, flexible, and so easy to work with. Next time I need a rental (hopefully not for a while), I will return to Avis.
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August 2023 by Judy Lynn Ferguson
There great when ever I need a rental this is where I'll go for sure
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July 2023 by J Dendy
I set up a 10 day rental for a minivan at the Avis location in Upper Arlington for a family vacation and the type of vehicle ordered was important. I have had issues in the past about not getting the vehicle reserved and not a suitable substitute so I followed up with Avis a time or two. They assured me it would not be a problem and it was not. At pick up and return, the staff at this location was excellent. I picked up at 5:30 when the office closed at 6 and the person was still helpful, friendly, and more than willing to answer questions and let me look at multiple vehicles to pick which I wanted. I returned at 9:00 right when the office opened, and the person opened the office and processed my return just after he arrive at 8:45ish, despite the fact that he came in with what I assumed to be breakfast and coffee. I would have understood if he wanted to take 10 minutes to eat and enjoy his coffee, but he did not and I definitely appreciated it. He even checked to make sure my ride was coming when he noticed me still outside after a while. My ride was planning to get there a little after 9, a little before. Overall, if you need to rent a car, Avis as a whole is just as good as any other National chain, but this location and it’s staff sets it apart as better than the rest. It was worth it to choose a location 30 minutes away instead of one of the two Avis locations within 10-15 minutes from me because I’ve had questionable service from them both.
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July 2023 by Valerie Olinger
It was the quickest I've been in and out of a car rental company. Both the lady who checked the car out to me yesterday and gentleman who checked the car back in were nice and helpful.
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July 2023 by angel h.
I downloaded the Yelp app just to post this review:When we arrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.
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May 2023 by ehya abdoulaye
Avis in upper Arlington, the gentleman who handled did a very good job . So quick and very easy . It took only a minute to finish a paperwork and get my car . Thank you
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April 2023 by Velusamy Velu
Best service by the person at the counter on April 1, 2023 around 11:30 am. He was courteous, knowledgeable and helpful to choose the right vehicle for the heavy windy conditions.