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January 2024 by Shuyan Xiong
Waiting for too long time. I have an appointment at 10:30pm, not able to talk with the front desk until 11:10am. Even have one customer before us when scheduled time passed for twenty minutes
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November 2023 by Jackalynne Fletcher
Budget 5th Avenue Grandview/Columbus, Ohio (UA5) is centrally located in proximity to the Ohio State University campus, downtown, a host of 4-5 star eateries, major highway and state route arteries such as I-670, I-70, and 315. Staff at this location are professional and accommodating to your business and leisure needs . Vehicles are clean and represent popular late model cars, trucks, and minivans.I was very pleased with the Kia midsize sport utility vehicle that I was assigned(Vehicle would be Full size or intermediate In the budget car, rental classification system). There was a wide selection of popular late model vehicles. My assigned vehicle had less than 6, 000 miles, was extremely clean with upgraded features, and it easily accommodated ALL my business accessories such as weekend bag, briefcase, handbag. The vehicle was perfectly roomy and I added additional errands to my agenda as the vehicle’s size caused me to consider endeavors not originally scheduled. Due to being physically challenged, I often avoid certain locations as parking can be cumbersome for me and it is difficult transporting shopping bags from the business to a vehicle. This was not a problem with the assigned vehicleThe midsize utility vehicle “ invited” me to accomplish personal tasks in addition to the business related appointments which were the primary reason for the rental. In addition to backseat space for 2-3 persons, there was a covered cargo area where shopping bags were inconspicuously stored. The ease of placing the vehicle in a parking space was an added plus. The return process was seamless. The vehicle was placed in a parking space, the key was deposited in the secure dropbox. I walked home as the relocated location is approximately 25 minutes walking distance from my house.I would definitely use the Columbus Ohio (UA5) again. This location is a leader in the car rental industry. I previously utilized Columbus, Ohio(UA5) 10 years ago when it was situated in another geographic location. During that rental, I was assigned an electric car when this vehicle type was rare in the rental industry. This was my first time driving an electric powered car. I will forever remember this unique experience. It was a catalyst for me, considering reducing my individual carbon footprint on the Earth.I am very pleased Columbus, Ohio (UA5) has been relocated. Thank you to the 5th Avenue staff for assigning me to a highly desirable, clean, late model, low mileage rental . I will definitely rent from this location again!
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June 2023 by Malcolm Ndalle
I have never seen a location where u have to call people for 24hrs before getting someone on the phone been trying to extend my reservation and I was told it could only be done by an agent at the exact location but can't get them ever most frustrating thing ever
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June 2023 by Sarah M
The car I received had not been cleaned, there were smashed bugs all over the windshield and the windshield wipers were in need of replacing so every time I tried to clean them, it made it impossible to see out the window. I found a jar underneath one of the seats with the remanence of weed, lucky I didn’t get pulled over. One of the rear tires was nearly bald and created such loud road noise that it was hard to carry on a conversation with anyone in the car.
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June 2023 by lotfi hek
It was my first time and definitely not the last one with Budjet the personal at upper-arlington location are friendly and helpfulCars are clean and brand new the price I think is the cheapest
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April 2023 by CK
Excellent.The Lady in Uper Arlington, Very helpful and very friendly.Good prices.Very good cars
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March 2023 by Samantha Merms (SaltyMerms)
Rented a car. Returned it, flew home and got a text message 3 days later that my car is 3 days overdue for return. They never marked the car as returned in their system and I had to spend an hour on the phone with corporate to get it fixed and make sure that I wasn't going to be charged for a car I returned already. They say they will not be charging me for it, and will send me a receipt as soon as it's take care of but we'll see.
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March 2023 by Emma Aleshire
Sheesh, where to start. First they gave me a damaged car that had the front bumper scraping the on the ground. They had no other vehicles to offer me except a pickup truck, which I didn’t want to drive for my several hundred mile trip. I had to go to another location and pray they had a usable vehicle for me. Thankfully they did get me set up with another rental, but I left 2 hours later than expected. I was going out of state for a concert and was 25 minutes late thanks to this whole debacle with Budget. My advice is to NEVER rent from these guys!!!! I will never be using them again.
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February 2023 by Ryan King
She made the process easy, fast, and believe it or not... fun.
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September 2022 by Yes Man
A blonde lady working there was very professional and well mannered towards me and my 3 month baby. Even though I was a day late, she fixed my situation and gave me a better car. Only reason why I am giving a 5 star is because I had no other issues with anything. The car and what not went well. My other car rental experience was not this good. Thanks for being honest made my trip much easier on me and my son!
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September 2022 by Amanda Chester
The woman at the front desk was very pleasant. The pick up and drop off was very quick and efficient. Will rent again if my car ends up in the shop again.
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September 2022 by Josh K.
A blonde lady working there was very professional and well mannered towards me and my 3 month baby. Even though I was a day late, she fixed my situation and gave me a better car. Only reason why I am giving a 5 star is because I had no other issues with anything. The car and what not went well. My other car rental experience was not this good. Thanks for being honest made my trip much easier on me and my son!
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August 2022 by VandaLine LLC
Heather and her team are the best! I have been renting cars from them for years. Beyond excellent customer service, cars are clean, and prices are great!
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August 2022 by Ana Camila Faria
Heather is fantastic, always smiling, very professional and helpful!!! This is my favorite store in Columbus area. I highly recommend this store!!!
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July 2022 by Marolyn
Heather and her team were extremely nice, professional, and helpful. I needed to pick up a 12 passenger van a day early and she made it happen. Definitely will rent again in the future!
