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October 2021 by Nicholas Hood
I’ve banked here for over ten years and I have maintained a consistent and good relationship with staff and have never had a single issue, I look forward to my future relationship with this bank.
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September 2021 by Katelyn Miller
DO NOT DO BUSINESS WITH THIS BANK and ESPECIALLY NOT THIS LOCATION. Never have we ever worked with a more incompetent staff. They're messing up my husbands credit after telling him everything was closed out over a year ago when he went in to make sure everything was paid off and closed. RICHARD is now MIA and is constantly "busy" or "out to lunch" after promised calls back. They can't seem to assist him for the most simple of requests. Never in my life have I heard of a less professional and more incompetent worker.EDIT*** emailed the response email and will update if resolved.
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July 2021 by Paula Dalton
Worst customer service ever. No one knew how to get my reward points. Then no one knew how to close a charge card. You’ll never see the same employee twice. Whatever you do DO NOT invest with Rick Brady. He will take his commission and you will not see any return from your money. He will also tie it up for years with a steep penalty without telling you the terms. Run away.
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June 2021 by Orlando Sparrow
So much better, kind staff and fast service also very clean
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May 2021 by Nicholas Christopher Hood
I’ve banked here for over ten years and I have maintained a consistent and good relationship with staff and have never had a single issue, I look forward to my future relationship with this bank.
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April 2021 by Nicholas H
I’ve banked here for over ten years and I have maintained a consistent and good relationship with staff and have never had a single issue, I look forward to my future relationship with this bank.
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February 2021 by James Clagg
KeyBank is a scam. The customer service at this branch is atrocious to say at best. When you cant trust what is verbally coming from the leadership team it is a bad look. If you have been assured on multiple occasions that something would be honored then six months later they try and pull some type of arbitrary rules that is not disclosed to you at account opening. If you want your classic bait and switch banking institution they are great. If not to many other places to store your money that wont charge you a fee each month to store your money. I wish I could give them a zero
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December 2020 by John Lince (Jack)
Staff is very helpful and friendly when you go inside with a smile and a good attitude!
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July 2020 by Myke Rock
Very helpful, amiable, smart and fast with no bull, competitive banking. Who could ask for more?!
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February 2020 by Jon P
This branch on Henderson is very helpful with all my banking needs and loans. They staff is knowledgeable and kind. Nick is always available to help me with different products they offer . If you are in need of banking or loans this is the place to go.
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January 2020 by John Lince
Staff is very helpful and friendly when you go inside with a smile and a good attitude!
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July 2018 by Mark Maddock
They aren't PNC or US Bank or Merchants bank - they actually get what being part of a community is and being customer centric!
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April 2017 by Matthew Carbetta
Great Branch. Super helpful