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“Went in this morning because Verizon was saying I didn't return my equipment 9 months ago. Needless to say, that receipt is long gone. There were 2 friendly gentlemen there working the counter. I asked if they could help me and Al Hanini went above and beyond. He literally hand wrote out 10 tracking numbers for me. Excellent customer service.”
“I spent a day working here the day before Thanksgiving. The staff were warm and inviting.
There are several great restaurants and coffee shops within a few blocks walk.”
“I’ve had an excellent experience with The UPS Store at 829 Bethel Rd in Columbus over the past 6 months. I recently moved here from Texas, and I can honestly say that I’ve had a much better experience at this location than at the stores I visited in Texas.
I regularly visit this store for shipping and returns, and the team is always welcoming from the moment I walk in, even when they are busy helping other customers. They are always friendly, professional, and willing to go the extra mile to help.
They have been especially helpful with returns, including Happy Returns, when I occasionally lose or don’t have my return barcode. The staff is patient and always does their best to help me.
I also really appreciate how quick and efficient they are. They process my shipments and returns without wasting my time, which allows me to get back to my other work quickly.
I highly recommend this UPS Store to anyone looking for reliable shipping, professional packing, quick service, and excellent customer service. Thank you to the entire team for consistently providing such a great experience!”
“I have been going to this place for months since creating an eBay account. I know and interact with the owner and staff. They are all great and make shipping very easy. I never go to the post office or other areas if I need something shipped as they are so pleasant. I highly recommend this shop.”
8:30AM - 5PM
175 S 3rd St Office #200, Columbus
Mailbox Centers
“Incredible staff and customer service with exceptional attention to detail and genuine small business support. Highly recommend Intelligent Office Columbus for anyone looking for a top-notch virtual office and a team that truly cares!”
“Special thank you for all of your help and hard work yesterday and an apology for difficulties. Getting this mammoth microscope shipped could have been a serious nightmare. Your store made it only a small nightmare (as to be expected). Very much appreciate you and your staff for helping me out”
“Shaquayla was born for customer facing jobs. What a star employee you have there!! She helped me out tremendously and was such a pleasure to interact with. I'm sure this job is stressful and can take a toll but she was so positive and welcoming. Thank you for making my experience easy!”
“Noah was polite, knowledgeable, and gave me all of the info I needed including what to expect next. Very helpful! Thank you, Noah! I see you! 👏🏼”
“We were helped by UPS employee, James, today. We had 2 big, heavy boxes that had the same Amazon tracking number. He advised us to get a 2nd tracking number from Amazon so we'd have proof that both boxes arrived. He carried the heavy 2nd box to our vehicle until we can get the 2nd tracking number. We can't say enough good about how helpful he was to us. He probably saved us a lot of money with his advice and help. We can't thank him enough!”
8AM - 6:30PM
605 North High Street, Columbus
Mailbox Centers
“As someone who has frequented this location several times over the last decade, I felt compelled to share a review after my visit this evening.
The staff is great. You can tell they truly appreciate their ability to help others. While I've had many great interactions, tonight's visit was exceptional.
This location is rather small. Upon walking in, I realized that with over 7 people waiting, it wasn't going to be a quick trip. There was only one person working, but he was quick and efficient. He helped folks print while also helping people ship and claim packages. He was friendly but knew he had a line, nearly out the door, of people to help. He had a solid can do attitude the entire time and provides his undivided attention to each customer he worked with.
Always a great visit at this place and tonight put it all in perspective.”
8:30AM - 7PM
1933 East Dublin Granville Road, Columbus
Mailbox Centers
“The workers are very nice and patient. This one nice lady helped me with my package when I didn't know how to work it since it was my first time. Ever since then I've been coming here any time I need help with my packages”
8AM - 6:30PM
2783 Martin Road, Dublin
Mailbox Centers
“This is an Amazing store with great customer service! Please stop coming into franchises and expecting not to pay for materials YOU need to complete YOUR shipment. The UPS Store is not required to tape ANY box in which the customer did not pay to ship at the store.
It’s taking responsibility for YOUR box if something were to happen just because they tapped it. BUY TAPE or stop shipping/returning stuff. It’s not fair to have to run a business and buy everything for the customers to COMPLAIN about a policy that you can GOOGLE. You go run a business and have your customers make complaints about you not giving free materials, it’s actually crazy to see these reviews and entitlement!
Stop blaming that amazing woman Tiffany! She is there by herself every time I come in and does an excellent job at connecting with her customers. If you pay attention while in the store and stop worrying about tape you would see how many people genuinely love the store!
Stop coming into the store feeling ENTITLED to supplies that should be purchased. If you want FREE tape, go to the store who chooses to do it for free regardless of UPS POLICY. maybe they have the money to do that and that’s great but stop trying to knock down a business for simply following the rules!
Also, if you packages don’t get scanned in CALL UPS CUSTOMER SERVICE! All of this information is on Google. Stop trying to blame this store for everything UPS. They do not put the packages on the truck and ship them. If you have a problem The store can not help and has to take the same avenue you do to solve the problem. Which they are also not required to do because The UPS Store and UPS ARE SEPARATE ENTITIES!
they try their best but y'all are expecting miracle workers and it doesn't work like that. Blame the truck drivers for not scanning in your package or ask for a receipt so you can physically see your package be scanned and if any problems occur after… it’s because of UPS not this UPS STORE”
“The UPS store in Grandview is one of the best stores I have ever been to in the Columbus area. Definitely recommend them 100%, especially the manager. Sean, he's loving and caring about his customers and employees”
“Nicki and Carmen were extremely helpful, professional and went above and beyond to ensure that my package was held which helped alleviate the stress due to a mistake on my end. I truly appreciate their help.”
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“I had a wonderful experience with the UPS manager in training Keon Black. He was professional, patient, attentive, and genuinely committed to helping me. His excellent customer service and positive attitude made the entire experience smooth and pleasant. He is a great reflection of UPS and will make an outstanding manager. UPS is fortunate to have him! He has made my relationship with this location a benefit to my business!”