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February 2024 by Michael Kincaid
Great selection!! Helpful staff.
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February 2024 by Jennifer Knox
Love this Petco...everyone is always so helpful!
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February 2024 by Sandy Cairelli
I'm handicapped And needed more help than most. The problem was the staff were busy and had no clue what you had in stock. Or about any of the products I asked about which was terribly frustrating. Your store was a waste of my time and energy.
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January 2024 by Deisy Sandoval
I was so disappointed that my dog turned out like that it seem like they only worked with other dog breeds. Not every breed looks good with the same hairstyle. I was surprised that they couldn’t work with such a small dog. With my experience I will never take my dog here at petco upper Arlington. It was a really bad experience
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January 2024 by Ava G.
Wow! This story was the best pet store i've ever been in. The staff was very friendly and attentive. They were cleaning out the hamster and other rodent cages very throughly. I was pleased to see the effort the team was putting in. The store itself was very clean and organized. Definitely will be going again!
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January 2024 by Carlos G.
If the vet or petco staff don't mess anything up, you should be out of there stress free pretty soon, but if they mess anything up, expect weeks of lying and no responses until you threaten a chargeback. (In summary if you see clinic lead Brittney, vet Dr. Brian Berkenbile, or vet assistant Kassandra H. anywhere near your pet be wary and make sure they didn't mess anything up) First set of vaccines with Vetco went okay During her second set of vaccines is where they showed their true colors. We were told our cat was perfectly healthy and all her vaccines were administered. Not 10 minutes after we left I get a visit summary stating that she is positive for feline leukemia, but it also states she got the feline leukemia vaccine and to come back for her next round of feline leukemia vaccine... I was concerned and confused to say the least. At this point I didn't know if the vet literally lied to my face or if maybe they just clicked the wrong option when creating the visit summary document. How I tried to resolve this: 1. Immediately called the Vetco number. Was told they have no medical expertise and to go to Petco to ask. 2. Went to Petco the next day. Manager Alan promised me he would forward my information to the head vet and I should be hearing back soon. 3. A week goes by and no response. I go to Petco and am told Alan will get back to me. 4. Another week passed so I go to Petco again because I never heard back. Once again I am told Alan requests a picture of my info, so he likely never sent anything. 5. I send an email to Petco customer service threatening a chargeback for inconsistent results and the lack of response. I was told they would let management know. 6. I also called the Vetco number to let them know I was in the process of documenting everything for a chargeback. The Vetco person literally tried telling me they wouldn't do a refund because the service was already rendered. It'd be funny if it wasn't infuriating. Finally after weeks of searching for answers, Vetco left me a voicemail confirming my refund so although I was pissed they never answered any questions about what they did at the visit, at least I wouldn't have to go through the chargeback process. You'd think that's the end of it but nope. After the refund was approved I get a call from Vetco staff member/lead Diane saying sorry for the experience and that they will do the retests and next round of vaccines for free. When I show up after driving 20 minutes, I find out she lied and apparently only meant do the retest for free. Annoying but oh well at least I can finally find out whether my cat has feline leukemia... except after waiting in line for 10 minutes, the clinic lead Brittney told me they changed their minds about providing this retest for free because they had just found out I was given a refund. After wasting at least 30 minutes of my time. Oh and I did the retest at a more respectable facility (literally anywhere else at this point) and as expected my cat is feline leukemia negative! I can finally rest easy, no thanks to Petco or Vetco.
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December 2023 by Cassie Lyles
Employee was nice. Store was well stocked and organized.
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December 2023 by Tom Cochenour (Big T)
The employees seems like theCare. And Molly loves her new sweater and coat too
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November 2023 by Elizabeth Crites
I will probably shop here occasionally if I want to see something in person or if I have an immediate need. I was looking for pet toys-specifically toys that challenge my dog. I thought the selection was limited. I also was looking for treats and found the selection limited. But the store is clean and overall has a good selection of products.
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November 2023 by S-J Smith
The employees are nice and helpful enough once you get them talking, but you have to seek out help at this store. It also STINKS. I think they're not regularly cleaning the cages and/or the fish tanks.I've been twice. My first experience was 13 minutes before closing (I felt bad, but I knew exactly what I wanted), and two employees looked at me and ignored me, even after I apologized for being the late customer. One kept working on a fish tank situation, and the other looked at her watch and made a quick beeline away from me, lol. If they'd helped, I could've been out in less than 5 minutes and also could've avoided later returning the item.My second visit was at a normal time of day, and employees were more helpful, but I still had to seek out the help. Nobody's going out of their way to assist customers here, unless you're standing at the checkout. Stand there if you need help. Once at the checkout, they do turn on the personality, though, and they offer dog treats etc. Of course I had my cute dog with me this go-round, so that surely helped. They did accept my return easily and with no headache whatsoever which I appreciated. I wanted to exchange, but they had zero interest in doing that or helping me find the correct size and said "We probably don't have it", so I had to let them refund the money back onto my original form of payment and then go find the item myself and purchase it all over again on a separate transaction. Then I discovered the NEW item I purchased was missing a key part and had to come back again for a third time. Yikes.Additionally, the company won't price match sale/clearance items on other sites. That's not price matching, and it really shouldn't be advertised as a "price match guarantee" if there's an entire page of small print.If I were basing this review on my first visit alone, it would be a 1/5, but they did somewhat redeem themselves the 2nd and 3rd times.I know this type of experience is the result of our society's shift to online purchasing, but y'all are really making it hard for people who want to stay away from Chewy and Amazon.
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September 2023 by William Gregory
I needed to buy our dogs vitamins because our regular storeHad to order them and it has not been delivered in about 10Days. So I went to another store and to my surprise I had to pay $13.00 more for the same thing.
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September 2023 by Ann Delmore
Layne was a great groomer. The salon was clean, our dog looked beautiful and she was finished in a reasonable length of time.
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August 2023 by Kirti Sarin
The store just randomly chooses to operate at different hours than listed online. It is so inconvenient to drive over to find a print out at the door with the “temporary” new hours of operation. This has happened on three different occasions and is highly frustrating
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August 2023 by Amy Anderson
This place changes its set up so frequentlyAt least it feels that wayEvery time I go in the dog food is in another area. Very annoying
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July 2023 by Randall Horn
I used to work part-time at this location under Wes for 3 years and absolutely loved it despite the horrible pay. It has gone so far downhill since he’s left. The store hours are as inconvenient as you could possibly imagine, there’s rarely anyone at the counter to help check you out, the store is a mess, quality in care for the animals has clearly dropped, and I’m sure they’re still being extremely cheap when it comes to paying their employees decent wages. The amount of classes and training you have to go through to work at Petco is insane for the level of pay you’re given. They know people love animals and want to work with them so they know they can get away with paying low wages. I’m sure Covid didn’t help them but something that could help them is perhaps cutting the salaries of senior leaders (would never happen) and offering higher wages to the folks actually running their business on the front end.
