Talbots in Upper Arlington, OH, on Lane Avenue offers a modern classic selection of women's clothing and accessories in misses and petite sizes. Customers appreciate the kind, knowledgeable, and helpful staff, especially the manager, who provides attentive service. Many shoppers enjoy their positive experiences, often mentioning the fun atmosphere created by the team. However, some reviews suggest inconsistency in service, with experiences varying based on staff availability and engagement. Overall, Talbots aims to provide a pleasant shopping experience, including the option for complimentary personal shopping appointments. Holiday hours may vary, so it’s best to check ahead.
Cashier, Marie, was not friendly and visibly treated other customers better. I had asked her to look-up rewards we might have available. She seemed annoyed; minutes later I overheard her providing advice about 14 day price adjustment to another group of women. Interesting... not very customer-focused.
May 2024
The Talbots on Lane Avenue is my all-time favorite Talbots store. The manager and sales team are incredibly kind, knowledgeable, helpful, and patient, and they always make my shopping experiences positive and fun! Thank you to everyone at the Lane Avenue Talbots!!
October 2023
Helpful staff and great selection. Appropriate return policy.
