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February 2024 by Teaira W.
hello..i was offered a position by carrie..even did a face to face interview last week with no problem with carrie..however i was meant with judgment and racism embarrassment and humiliation today because i am a legal smoker. they talked about me the moment i walked in the door until i left and told me very nasty to leave after i askedto used restroom where i broke down because of the treatment. it wasnt a problem at the face to face interview..or through back ground check process with carrie last week...but what i wore and my skin color was the issue when another manager was present..i was 10 minutes late but that wasn't the issue i was very humiliated and her them down talking me..beware..i was judged and called names soon as i walked in the door by carrie and and manager
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June 2022 by Andi T.
Caring staff and experienced caregivers make a huge impact on families and communities. Great company to be involved with. They always go above and beyond the call of duty.
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May 2022 by Jill C
This company abandoned an 80 year old paraplegic. Yes, she can be difficult but they left her alone with only an elderly neighbor to care for her. They just stopped service without even giving a day or two to make other arrangements. ***** can be bossy and was demanding to be moved from her bed to her chair but they just need to say \
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April 2022 by Benjamin J Marley
Absolutely fantastic. A+ job. Will be using in the future of necessary. Peggy was awesome!
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April 2021 by Melanie Hankinson
From the owner to the Care Managers and Caregivers, HCA's staff is professional, compassionate, caring and treat their clients like they are family.They are very easy to collaborate with, giving their clients the best possible care while keeping them safe in their own home.
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July 2019 by Jayn Roush
The kind and knowledgeable caregivers at HCA have been with my parents for over four years now, taking them from part time a few days a week to 24/7 live in care, in three shifts. I have to say that, while health events occur occasionally to derail their progress and challenge the caregivers, my parents are definitely better today than they were four years ago. My mother has recovered from her broken hip and wrist, her dementia has stabilized and even regressed (or they have strengthened faculties that are still functioning) and my father has fewer worries that create debilitating stress. As Andrea at HCA aptly puts it, he can now be a loving husband to my mother instead of a caregiver in a sometimes adversarial role. In fact, they are thriving with the companionship, nutritional meals, participation in their community and creative therapies, not to mention the safety, that the caregivers provide.The staff of HCA is superb. Numerous times, staff members have personally addressed concerns, helped us overcome shift transitions and been there during emergencies. They are a joy to have in our lives, and our family is forever grateful to their addition to our family.
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July 2019 by Sharee Brell
Very thoughtful and genuinely care about the customer. Great with scheduling.
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July 2018 by Matthew Goldstein
We contracted with Home Care Assistance for two older relatives (married couple). In the beginning, the care was very good. Their manager, Kat, was responsive and plugged in a good aid.The honeymoon ended a few months in. The quality of care dropped significantly. Home Care prides itself on matching aids with clients based on needs. That simply was not true in our case. We received aids that were new to the position and did not have proper training. As an example, when my relative said she was not hungry, the aid left her with a cookie and Ensure for dinner. We would expect the aid to be more assertive to ensure she received the nutrition she needed, or at least communicate back to the office so I could step in. As another example, the aids were not too attentive. One aid took my relative to a doctor's appointment and didn't go the extra step of finding a place for him to sit while she parked the car.In addition, we came to distrust the aids. One aid left her shift without notifying anyone. My relative called me to say she was alone for an extended period of time. When I spoke to the agency, they got in touch with the aid and she notified them that she was at Chipotle getting lunch for my relatives. This is a 90+yr old couple. They don't eat Chipotle and the agency didn't think twice about that response?! The final story was that this aid went home during her shift while clocked in. To be clear, this aid was charging us for services while not providing service -- essentially stealing from us. Home Care did refund those hours but these problems persisted.The most difficult aspect of this whole ordeal is that I didn't feel that I had an ally at Home Care to help me navigate my relative's care. When I called with questions or predicaments, the manager's response was always to blame my relative's mental state and then state that this is the level of care across the industry.We have transitioned to another agency that came highly recommended and the comparison in service is night and day.If you need services for basic tasks or a highly functioning senior, I imagine Home Care might do the job --- but, for what it's worth, we would not recommend their services to anyone.
