The UPS Store

Most Recent Comments

• March 2024 by Rhonda Leaman
  Shaquayla was extremely helpful. She helped me lift my shredding from my trunk onto a cart and then assisted me in stuffing the 62 pounds of paper into shredder container.
• December 2023 by Deb Dillon
  I find all the employees are friendly and I’m greeted upon entering the store. The store is also very reliable.
• December 2023 by Claudia Hansley
  Try the UPS store in Arlington on Henderson Rd for returning Amazon purchases, or mailing packages. I noticed they will shred for u too. Staff there are friendly and polite. There is little or no wait for help
• December 2023 by Leslie Paxton
  The 3 men I spoke with during my visit to this store were rude & snarky. They charge $5 to print a label. When I questioned for clarification I was told 5 minute minimum to use the computer, $1 per minute - $5. I logged into my gmail acct, printed my label and took my box to the counter. The guy helping me taped the label on the box I was trying to ship. After he realized I printed a business account label he told me they don’t allow customers to print a business account label and proceeded to cut off the taped down label, threw the label in the trash and told me I could print the label elsewhere and bring back my box for them to ship. None of this made sense to me and was a huge waste of time. I called Ship, Print e-Sell at Kingsdale to find out if the could help. I was told they could and asked me to email my label. When I arrived the label was printed, the service was friendly & I was on my way in minutes. I will never go back to the UPS store on 5th Ave. I will promote Ship Print eSell.
• September 2023 by Steven
  Great location with efficient and friendly service. Tina was really great helping me process all of my Amazon returns and recommending certain materials to use
• July 2023 by Zach Redd
  I do all my drop offs for work here. I've always had good experiences. They have great people working here. I truly appreciate the friendly, quality service.
• July 2023 by Beth E
  Local neighborhood UPS store in North UA. The times I've been there the store presents as clean & organized. There is usually steady customer traffic so expect to wait in line a few mins. There is drop off for packages ready to ship. They seem to hire good people. The counter ppl are intelligent, know what they are doing and handle ea order with efficiency. There is one girl there now who seems very knowledgeable of UPS procedures. Lastly, and I guess mbe most importantly, THEY ANSWER THEIR PHONE. ? like on the 2nd ring. Whaaaa?And the girl was so sweet. I had a straightforward Q, and she was extremely polite and helpful. (7/22). We all know what it's like calling a store these days.
• May 2023 by Ang Lee
  Convenient location. Gabby (sp) was exceptionally helpful and was patient to answer all of my questions. We've used multiple UPS stores for various task and she went above and beyond. We hope the store continues to staff with excellent employees like her.
• May 2023 by Diana O.
  I received quick and efficient service, the staff was friendly and the store front was clean and organized.
• February 2023 by Chris. Miller
  I had to pack and ship 5 large paintings from Columbus to Florida. This UPS store did an AMAZING job packing — NO WAY COULD I HAVE DONE IT WITH SUCH EXPERTISE — and they arrived in 2 days. It was a job unpacking them because they had been packed so well. All arrived in pristine condition. Thanks, UPS!
• February 2023 by Jan Dwiggins
  We had to ship something internationally under the Service Guarantee. It got there, but 5 days after the guaranteed date. Chris did a great job following up, and was able to get the cost of shipping refunded. Exceptional customer service!
• January 2023 by Parisa Ahmadi
  I was really stressed because I realized I had accidentally shipped two separate return orders in the same box. I went first the the following morning to see if someone could find the box for me before it shipped. I spoke with Gabby and Chris and explained by situation. Gabby asked for the shipping info and said they would call me back when they found it. (There were a lot of boxes in the back to sort through) They must have seen my stress because 10 minutes later they called me back saying they had found it! I picked up the package and was able to sort out my mixup. The fact that Gabby and Chris helped me so quickly meant a lot. They showed excellent customer service and compassion and honestly made my day.
• November 2022 by Jennifer R.
  I think this store may be under new ownership. The last few times I have been in, they really have their act together. I have never had to wait in a long line and they are very efficient. I have just used the shipping and Amazon returns services, but they also offer PO boxes, mailing supplies, and printing services.
• November 2022 by Jordan Meyer
  Google says open till 7. I get there at 6:35. Employees stand inside while I have a very large package I’m standing outside with and tell me they cannot help. 5 mins after? You cannot make an exception considering the hours you elected on google are incorrect?
• September 2022 by Fafa Ben
  I like bryon.he is helpful.he had good communication with every body