-
January 2024 by Damien Faust
Waste of time and money, go buy everything from a real retail store... If you need to rent don't go there...
-
November 2023 by Sarah Dyer
Absolutely was one of my favorite places when Carrie was here. We would make it a point to come here when we needed something. Since she is no longer there we have had one problem after another. Today we were scheduled for a service call for a product we pay for the warranty on long after it has been paid off. They did not show. Called in and was told they were running late. Still no show. Called in tonight and they went to the wrong address despite having this information in their notes. Okay this could have been resolved with a let me reschedule. Instead I was met with we did show up. Yes but you showed up to the wrong address. Well we did send someone. Yes again to the wrong address. We still do not have a working TV. Again she repeated that they sent someone to the address that was on an old agreement despite having notes with the correct address when the appointment was made. Instead of offering a solution and to reschedule and send someone she hangs up the phone. Definitely would not recommend. Employees lack problem solving and effective communication. The manager did end up rescheduling after we called back again. He was able to handle the situation and effectively offer a solution. The employee, who is the customers first point of contact makes the experience terrible. Again this is something that is new as in the past the employees made the store.
-
November 2022 by Lina Back
They had just what I been looking for
-
September 2022 by Patricia Myers
Nice ??
-
August 2022 by Kenneth Jackson
Like them do alot of businesses with them
-
June 2022 by Ronald Severson
Great salespeople, great help
-
February 2022 by Kyla Tate
Wonderful service great product. And always with a smile. Willing to help out in a pinch.
-
December 2020 by David Griffin
Amazing customer service!!
-
October 2020 by Melanie Whitten
my name is Tom my wife has had a account with Aaron's for a few years and we have got a few different things from the Urbana, Ohio store which has excellent customer service . Carrie the manager has been extremely help to me ,you see i loss my wife July 28 of this year and i had no clue that she belonged to a club thru Aarons called Aarons club .I was about to return a lap top my wife had just got to go back to school to get her Masters degree ,when i called and talk to Carrie she explained to me that Melanie my wife was in Aaron's club ,and that i may get the 3 thing's on my rental account FREE . I of course said how she told me that Aaron's club is like a insurance policy ,you pay a little extra ever month ,and as long as your payments are made on time and your club payments were up to date .All i had to do was bring a copy of Melanie's death certificate and sign some paper work ,she would send them to the main office for them to review everything .And to i got a phone call from Carrie telling me that my account was paid in full ,needless to say I THANKED her for all that she has done for me ....i feel that Aarons is a great place to do business with especially Ubrana,Ohio Store ...go see Carrie and tell her Tom Whitten sent you she will take great care of you .Sincerely and ever so gratefulTom Whitten
-
June 2020 by Mythic Mario
Nice stuff
-
April 2020 by Thomas Whitten
The absolute best customer service EVER!!!
-
February 2020 by Steve Evans
Carrie is great person to deal with
-
January 2020 by Tracy Hawkins
they r very amazing. very understanding and very helpful. I love dawn and carrie
-
November 2019 by Gloria Skinner
paying for a mattress that sinks in causing hip problems and may have to have surgery. might as well kept old mattress cause does the same thing. paying on something not worth the money it cost!!
-
October 2019 by Stephanie McClain
They are amazing! They work with you if you run into a difficult situation. I have been going through Aaron's for years and pretty much all my furniture and electronics has came through them. I highly recommend them! Great staff and very friendly!
