The AT&T Store in Urbana offers a wide selection of phones, tablets, smartwatches, and connected devices from popular brands, along with various wireless data plans to meet different needs. Customers can choose from flexible prepaid plans with no contracts or credit checks, and unlimited data plans that include nationwide 5G service at no extra cost when purchasing new devices. Visitors frequently praise the friendly and knowledgeable staff, highlighting their patience and helpfulness during device transfers and setup. One customer appreciated the staff’s honesty and assistance with transferring data from an old phone that kept turning off. Others mention that employees go above and beyond, even helping those who are less familiar with technology to get their new devices set up easily. Employees like Nolan and Kerrec are especially recognized for their helpful, transparent, and kind service, ensuring customers feel comfortable and supported throughout their visits. Many reviews also recommend visiting when certain staff members are working to receive the best service possible. Overall, the Urbana AT&T Store provides reliable support, quality devices, and flexible plans, making it a convenient choice for staying connected.
Excellent attention from the executive John Andrade...
June 2024
went in to pay bill. computer was updating and not taking cash paymentsfor two hours. being an older tndlvidual and making extra trip to store wou;\ld be inconvenient Sally used a workaround so i could make payment. this was certainly a case of doing extra to satisfy customer. thanks again.
May 2024
Tyler is THE BEST sales guy ever. My husband and I love coming to this location solely because of him. He provides the best and most helpful information and is always happy to help! We got exactly what we were looking for. I highly recommend going in when he is working. You will receive the best service!
