The AT&T Store in Urbana offers a wide selection of phones, tablets, smartwatches, and connected devices from popular brands, along with various wireless data plans to meet different needs. Customers can choose from flexible prepaid plans with no contracts or credit checks, and unlimited data plans that include nationwide 5G service at no extra cost when purchasing new devices. Visitors frequently praise the friendly and knowledgeable staff, highlighting their patience and helpfulness during device transfers and setup. One customer appreciated the staff’s honesty and assistance with transferring data from an old phone that kept turning off. Others mention that employees go above and beyond, even helping those who are less familiar with technology to get their new devices set up easily. Employees like Nolan and Kerrec are especially recognized for their helpful, transparent, and kind service, ensuring customers feel comfortable and supported throughout their visits. Many reviews also recommend visiting when certain staff members are working to receive the best service possible. Overall, the Urbana AT&T Store provides reliable support, quality devices, and flexible plans, making it a convenient choice for staying connected.
Very happy with service I received in Urbana Ohio, switched from straight talk and I got a much better deal . The customer service was excellent and I thank you for your hard work!!
January 2026
This is the best AT&T store I've dealt with! They've got everything, maybe even the kitchen sink... Wait, that's on Amazon! 😁
November 2025
Went in on Friday evening and the two men that was their was amazing on helping us with why our phone bill was so high. Also not only did they reduce our bill we also got The AIR internet together with our phone service so it was great deal for less. Very friendly service and extremely helpful.😊
