The AT&T Store in Urbana offers a wide selection of phones, tablets, smartwatches, and connected devices from popular brands, along with various wireless data plans to meet different needs. Customers can choose from flexible prepaid plans with no contracts or credit checks, and unlimited data plans that include nationwide 5G service at no extra cost when purchasing new devices. Visitors frequently praise the friendly and knowledgeable staff, highlighting their patience and helpfulness during device transfers and setup. One customer appreciated the staff’s honesty and assistance with transferring data from an old phone that kept turning off. Others mention that employees go above and beyond, even helping those who are less familiar with technology to get their new devices set up easily. Employees like Nolan and Kerrec are especially recognized for their helpful, transparent, and kind service, ensuring customers feel comfortable and supported throughout their visits. Many reviews also recommend visiting when certain staff members are working to receive the best service possible. Overall, the Urbana AT&T Store provides reliable support, quality devices, and flexible plans, making it a convenient choice for staying connected.
Kat Picarello was extremely helpful and patient, taking the time to point me in the right direction to solve multiple problems I was having with the internet. She was positive, calm and very willing to help. She is a great employee who went above and beyond!! Thank you, Kat!
July 2026
I came in with full intentions of leaving my previous provider. Everyone in here was so amazing! They were able to get is set up and even helped us get over a BUNCH of bumps in the road.
April 2026
Very happy with service I received in Urbana Ohio, switched from straight talk and I got a much better deal . The customer service was excellent and I thank you for your hard work!!
