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February 2024 by brittany fletcher
I love this store . The manager Heather was super nice ! Don’t go to boost . Go to cricket they have free phone options (:
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January 2024 by Richele Grim
This store was awful. The sales woman was rude the gentleman was nice. Due to the way they acted my mother and I both left without purchasing anything. We went down the road to boost where we were treated with smiles and friendliness. I wouldn't recommend this cricket store to anyone. Go down the street to boost mobile.
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December 2022 by Melissa Dennis
Very friendly and helpful ?
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September 2022 by ariel Lee
We had the most issues coming in and were just absolutely ASSURED AND EMPATHIZED WITH by Kyle he’s super great to work with definitely recommend this location
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January 2022 by Pam Burke
The Cricket store in Urbana needs to get rid of the person working there..3 times now I have went there and they wouldn't be open when their supposed to be open and the girl wanted me to take my phones home and set them up myself..that didn't happen..that's what they get paid to do..every time I had a question she never shouldnt be at a job she's not qualified for..nows the answer , she d
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April 2021 by Sherry Farmer
Terrible terrible terrible sales associate couldn't do anything without Manager approval & no manager on duty!!! Managers would not respond to the sales associate, either online, phone call or text!!! Took 2 trips & over an hour to update a phone line I have had for several years. Then the new phone didn't have a sim card & had to wait AGAIN for the manager to approve something for a new SIM card. Next time I will make the trip to Springfield!. Seriously considering calling corporate, if I can get someone to answer that understands what I'm saying
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April 2021 by Steve Paulus
The lady working I believe her name was Beatheany was wonderful. Very helpful. Very knowledgeable about the products.
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April 2021 by Caleb Lange
Breonna is wonderful. She’s very helpful and really knows her stuff. I love cricket and how well there service is.
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April 2021 by Karsten Jones
Great services
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February 2021 by Red Jacket
Jessica is always helpful. Never had issues with her customer service.
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October 2020 by Mj Taylor
Like paying my bill here
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March 2020 by Cari Castle Leet
This is the second time that the Urbana Ohio store has failed us. Several months ago we called to get a price on a phone for upgrade and were told one price. Mind you we asked three times this is the upgrade price and not the new line price. We get there and shocker, it’s the new line price. Today my husband called to verify they had an iPhone 7 Plus in stock. He was told yes and drove 20 minutes to the store only be told oops sorry we don’t have one. The employee acted as if she didn’t just mess up and lie about having one. She then tried to blame it on the other employee. Stores like this wonder why we order our phones and cases from Amazon. At least we get what we order the price isn’t changed and we don’t waste our time. Do not go here if you can avoid it. Very sad because the Deland Florida store we always went to was excellent.
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January 2020 by Clelia Carty
They help get our phone bill down.
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December 2019 by Cameron Cline
eggs, milk, bread, chicken, toilet papper, plunger, wortermelon
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December 2019 by Rachel Jablonka
Great staff clean store friendly helpful
