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March 2024 by Adam Newman
Wow is all I have to say believe it or not this is my second time today eating Pizza Hut actually eat Pizza Hut once a week sometimes twice also order lunch for my place of employment that I manage at and we have for years now so the story is we had Pizza Hut at work for my entire staff and ordered m a n y pizzas and also realized they had a new fry it looks so good I wanted to eat it for dinner tonight after dealing with the lady on the phone she got upset that I asked for the fries because she did not know what they were so instead of delivering I got dressed after a 12-hour work day drive to Pizza Hut to order where I could hear the lady complaining about me in the back and being very rude about me in general I smiled and let her know that it was me at the counter she was talking crap about after a almost heated moment because she was very rude for a second time cashier named George told me there was no special price for stuffed crust pizza when I had ordered five large stuffed crust pizzas 4 hours prior to now for my place of employment at a certain price I even pulled it up online and George had said I'll give it to you for that price anyways because I don't know how to do this well slide my card for the total and paid for my food and notice he had charged me double from what he said and what I had paid 4 hours prior to coming here tonight after the transaction was complete there was nothing that could be done other than me just have to pay and that was it I've been coming here for years I spent over $200 here just today I come here so often some people know me by name and even know what I order when I walk through the door this was by far the worst experience I had ever encountered it is very sad that I had to even write this post customer service just isn't what it used to be I take pride in my customer service job I know this new face is here and I really hope they can continue to have good culture like they have been
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February 2024 by Scott Northup
The chocolate donut bites looked like someone cut them in half, small and one end bigger with the filling showing.
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January 2024 by Jason Correll
One of the better pizza huts service is good and they don't piss and money about buffet they keep it clean and keep it coming my company goes here at least once every time we work in urbana.
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January 2024 by Scott Hogsten
Love the pizza from here and the staff is awesome. We have at least two pizza huts that are closer but we drive extra every week to get pizza from this one.
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January 2024 by Brandon Finch
Great Manager! Great Team! Always Great Customer Service! and The Pizza is always in spec! This is the best Pizza Hut around the Champaign /Clark County area!
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January 2024 by J Fisher
A few weeks ago we had our order come up wrong. And, after numerous calls I was finally able to speak the the shift manager. We ordered a thin pizza and got a pan (whick went through the call center) (most of them barely speak English). Anyway the shift manager said he would fix it for us but we had to do it that night. I explained that we lived 30 minutes away and after much conversation he said he would comp us a pizza. (We also paid more for a pan pizza). Nevertheless, tonight we went to the store and the shift manager wasn't there. But, his boss was. He said he would make it right, (of which, they normally do not do). So with much gratitude we will return to this store. And, we thank them for an excellent pizza.
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January 2024 by Mona Newcomer
Always consistently, good pizza.
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January 2024 by Amanda Reza
Love the team at the Urbana location, quick service and great food with lots of positive people!
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October 2023 by KoopaKid660
Decent food for a good price. It was really hot when I was eating though but that's probably cause I was on a field trip with 10 others.
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October 2023 by Mary Canterbury
The delivery was fast and everything was hot never ordered online before I was very happy
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October 2023 by Domic
I ordered a pizza for the first time on line and it was taken care of without any issues Delivered way before the estimated time and was packaged very secure and ?
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September 2023 by kat
Love this place but there is one lady that is very rude and unprofessional!!!
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September 2023 by Charles Eaton
Very delicious food and everything was on point
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September 2023 by David Gordon
I just moved to Urbana Ohio and was very pleased that the Pizza Hut has a lunch time buffet. (Wed,Thurs and Friday).I tried everything and liked it all.
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August 2023 by Ryan Barnes
My pizza was delivered to me piping hot and very fresh. The wings had a generous amount of delicious buffalo sauce and they were very meaty. Overall my experience was very good and I will not hesitate to order again in the future.
