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December 2023 by Bill Judy
Urbana is probably the worst wright patt there is, go to any other one and your experience will be hands down completely different.
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April 2023 by Phil Eignor
They can never give you your money when you need ti withdraw. Always a bad experience, thus store makes me want to take my money out and not return to wright patt.
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January 2022 by Alen Ford
Great customer service.
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November 2021 by Cory Lehman
To start off I have banked with Wright Patt for many years and was satisfied with my experience. Lately it has been the exact opposite. When I was looking for financing for my new boat they were the first place I went and applied for a loan. It took two weeks for anyone to get back with me about the info requested. It actually took so long I just went with the bank that the boats salesman uses. Even got a better rate from a place I don’t even bank with. Now I am sitting in th
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October 2020 by Jeffery Childress
I met with Dan to re-open open my account. Dan was probably the most helpful bank team member I've ever talked with. You can tell he was there to help and was interested in helping me grow my business! I'm excited about that because I've gotten no support with PNC with my new business
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April 2020 by Raymond Schwartz
I was a 3 decade user of another credit union. Over those years, they added enough fees to no longer get my business. WPCU has an excellent array of services and much smaller, or no fees that were charged elsewhere. I've had excellent customer service in person while telephone service can take quite a while to speak to a person. I still give my review 5 stars.
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January 2020 by Leslie Woolley
My husband went into Wright Pat Credit Union in Urbana Ohio on Dec 14 withdrawal money from our Honda account for our Vacation. Our son has an account with Wright Pat. We where leaving for a week out of state so we wanted to deposit some money into our son’s Wright Pat account for him to have for food and bills while we where out of town. My husband handed the money to the teller she asked for our sons name and told my husband that the money was in our son’s account. We left the next day for vacation. Once out of state we get a call on Tuesday from our son the money isn’t in his account. Now we are out of state in a guided trip where we can’t get to a bank. Worried our whole trip because our son has no money and we can’t help. As soon as we get home I go to the bank. Sit down with the acting manager and go through what could’ve happen to the money. She finds it was deposited into an account of someone else with the same name but different birthday. I ask how soon will the adjust will
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January 2020 by Bradley S. Craig
I absolutely love the Urbana Ohio Wright Patt Credit Union. It is hands down the best Wright Patt Credit Union within a 50 mile radius.
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January 2020 by steven wray
Very good Credit Union with very minimal fees for things other banks charge a lot for.
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September 2019 by Christen Deane
I can never get anyone to answer the phone !
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September 2019 by Karen King
Best bank ever!!
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June 2019 by deep sky
Been a member for two decades, customer service has fallen to the point that I would change credit unions if I could find a local union I liked better
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November 2018 by E Underwood
I stopped yesterday to make a payment on 2 of my accounts. There was only 1 teller working out of 4 counters and a line to the door. Other employees kept walking through the teller area and then going back to their offices with complete disregard which was aggravating. With this many people and the teller set up there is absolutely no privacy. So, when the teller I worked with knew absolutely nothing about my accounts it was a bit embarrassing. She told me that I hadn't made a car pymt since September, which I had. I had to tell her the details of my car and cc pymt amounts and after much longer then it should have taken (being she was looking at my acct and I was not) she said "Oh, yes, you're right.".
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August 2018 by Robert Cline
Do Not use this institution for Mortgage loans. They will lead you on, give you false information only to deflate your Hope's down the road. I can not Express enough.....DO NOT DO BUSINESS WITH THESE FOLKS!!!!!!
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July 2018 by Vealent L.
This rating is for overall Wright Patt Credit Union. The employees here are helpful and nice. Though the whole card fraud is out of hand. Everytime I try to buy something online (I buy off Amazon), my card gets declined. Wright patt calls me minutes after my order(s) are declined for potential fraud. I explain to them that it isn't fraud, they say the order should go through, but it only goes through as fraud AGAIN. I've wasted so much time (and frustration) trying to get my orders to go through that its easier to go to a different bank.