Big Lots is a retail store known for offering a great deal beyond the doors, with an organized and easy-to-navigate layout. Customers often find new items that other stores do not stock, making it a place of surprise and discovery. The store features a variety of products, including non-perishable food items, some organic at reasonable prices. The staff, including helpful and polite employees like Zach from the furniture section, provide good service and are friendly. While some customers find that prices are not always marked on items or shelves, overall, the store offers a pleasant shopping experience. The furniture section used to be more affordable but now aligns with other furniture outlets. Visitors appreciate finding unique treasures occasionally and enjoy the store's convenience, especially when shopping for specific items like plastic totes, which are often available at better prices without long lines.