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October 2023 by Gloria Payne
I interviewed two other movers and decided that American Way Van & Storage was who I wanted to to be in charge of my truck and household goods. I felt very comfortable with Thomas, who was patient and offered suggestions. He was available whenever I had questions ( I had a lot). I felt by the time the move came around that he was my friend. He always answered ( even when he was sick) his cell when I called. Everyone who I came in contact with during this move made me feel comfortable that I would get top service which I did. I would NOT hesitate to use American Way again. As a matter of fact my daughter is moving here in July 2024 and she has all the information to get in touch with Thomas . She was with me while I was being packed and she like how everything was handled. Special thanks goes out to Thomas Vann.
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August 2023 by Linda Whittington
The thought of packing and moving from Ohio to Florida was daunting, but after contacting American Way and meeting Eric Wright our minds were put at rest.Eric did a thorough search and review of the contents of the house and provided a quote that we approved.Everyone we dealt with were professional, courteous and efficient.Just a great company to work with and we would highly recommend them.The packing team was great. The truck driver (Bobby) and other loading person were fantastic. They were able to unload in Florida a few days earlier than we expected which was great.All communication was timely and Eric made frequent phone calls with us during the process to insure our satisfaction.They exceeded our expectations!!Thank you.
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June 2023 by Danny Iannelli
I had a really great experience with National Van Lines/American Way Van & Storage. Their pricing was extremely competitive, and my sales rep, Eric, was terrific throughout the entire process. He was proactive in his communication, very transparent about where I could save money or secure discounts, and guided me from securing quotes all the way to when my belongings were delivered.I secured over 10 quotes from various moving companies as I tried to find the most value, but more importantly, the most confidence. I'll be honest, the moving industry is filled with scams, shady brokers, and wildly inconsistent and inaccurate pricing. Eric, and the entire company, made me feel like an actual human and worked with me, instead of making me feel like they were trying to take advantage of me. Their pricing was extremely fair, their service was professional and as advertised, and they were flexible and understanding even when I had to pivot delivery locations.I think we can all agree that moving is not a fun or enjoyable process. However, if I'm going to have to do it again, my first call will more than likely be to National Van Lines/American Way Van & Storage.
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June 2023 by Jill Baker
Great personal service- quick response to texts, email and phone. Made long distance move easy as possible. Would highly recommend and will use again for any future moves..
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December 2022 by Derald Walker
National Van Lines did an excellent job getting me moved 1600 miles from OH to NM. Thomas excellent job handling all my unique request related to pick-up and delivery dates.
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December 2022 by Susan Mullis
The team did a terrific job. The move was handled quickly with nothing damaged. The moving team in particular was incredibly helpful. I would highly recommend them.
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November 2022 by Diana Jones
I have used National Van Lines since 2018, Eric Wright my relocation consultant, always helpful,with my move from Dayton, Ohio to Alexandria Louisiana. Now again I have moved recently and have used this service again, to move from Alexandria Louisiana to Stafford Virginia, Eric was so helpful and guided me again trough the process, very knowledgeable and I was so pleased with the move. The driver and person who helped me the most was Mr. Jay Howard from Enterprise Trucking he was so awesome kept me informed of when belongs to my destination. Greatly appreciate all the team, from customer service, to driver and relocation consultant Kudos to all!Thank youDiana Jones
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July 2022 by Gary Miller
American Way Van & Storage did a very good job of evaluating our materials, sent the proper number of movers, and did a nice job in moving our belongings safely and without damage. They moved us out of our old home and delivered us to our new home in the same day - despite a 2hr drive between locations. The move overall was timely, and the movers did a great job of taking things apart and reassembling them upon arrival at our new home. Would use them again.
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June 2022 by David Smith
I’m retired military, and this is the first move I have made in almost 17 years. I’m amazed at the level of professionalism that went into making this move happen; from meeting with the representative (Eric Wright) on day one, to the care put into boxing, loading, unloading, and setting up of my household goods. Every moving company in business should use them as their high standard benchmark for how to take care of customers and their belongings. I’ll never use anyone ever again unless it’s American Way Van & Storage. They are number 1 for my moving needs, and they should be your’s too! You WILL NOT be disappointed. Great people, great service, and a great price!! Thank you again American Way Van & Storage!!!
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June 2022 by Denson Kirby
Great experience on our move from Ohio to Mississippi. Eric Wright was the only person to come out and do an in person inventory for our move. He followed up with us before we decided who to go with (only company that did this). Both his communication and explanation of the process were what led us to choose American Way. Our driver (Trey Foster) reached out 10 days before to give us the timeline. Loading in Ohio at 8am on a Tuesday and drop off in MS at 8am on Thursday. Right on time with both! Hats off to Eric and the entire team for making our move as smooth as possible!
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June 2022 by Katlyn Strunk
We used American Way Van and Storage for our move back in December and have nothing positive to say in the least. We had just purchased all brand new Kitchen Aid appliances just to have the entire front panel of our dishwasher completely dented in and irreparable. I reached out to them right after our move knowing that they were closed until the New Year, which was totally understandable. I reached out to the office on 1/28 letting them know that I had yet to hear anything back from them, again I was told someone would be reaching out that week. February 14th was the first sign of communication. It is now over 5 months later and they offered $300 for a $1200 dishwasher. They had a service company come out to our house and before the guy left he stated that since they hadn’t paid the fee upfront I was going to have to. Again I had to reach out to American Way for them to pay the fee. The gentleman with the appliance company told them how much it was going to be to replace the front panel and they stated that they needed wait a bit before they could proceed. It was again another month later before they ordered the part and now it is completely out of stock. This has been the biggest the waste of time for $300. From one business owner to another, do better and be better.
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June 2022 by MS BROWN
PRAISE THE LORD!AMERICAN WAY VAN!All went well and everyone was so kind and nice towards Me and My Beloved Son!I AM Sincerely Appreciative and Grateful for "ALL" who helped Me in My moving journey experience!YAHWEH BLESS YOU ALL RICHLY!ESPECIALLY Mr. ERIC WRIGHT!I PRAY!AMEN!Also, Mr. JOHN LOYD, DRIVERNATIONAL VAN LINES, INC.LION OF JUDAH!AMEN!
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March 2022 by Sandy Whicker
What a nice experience with Thomas and American Way Van. He helped make my move from IN to SC easier. I had been thinking about doing PODS, but quickly appreciate the professional experience and knowledge that Thomas provided, and accurate estimate of the related moving cost.Thank you again.
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February 2022 by Andrew P.
Drivers and moving staff are great. Disappointed the sales rep lied to me about pricing.
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December 2021 by Kreig Hitz
We had Eric Wright as our Relocation Consultant from National Van Lines when we relocated from Ohio to Arizona. He truly cared about our experience from the in-home estimate, the lead up to the day of packing, the loading of the truck and the delivery of our items in Arizona. He would call and check in to see how everything was going and wanted to know if there was anything else that we needed. I would recommend Eric to anyone in a heartbeat that is considering moving.
