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August 2023 by Palmer Builders LLC
If I could give negative stars I would. The low price is not worth the hassle. They double charged my card when we rented the vehicle. After more than 3 calls to the company the charge is still sitting as pending 3 weeks later. When calling in, the wait time is outrageous, only to be connected to someone who is incapable of resolving anything. Avoid the headache and take your business elsewhere.
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March 2023 by Faye Choice
NEVER use Dollar Car RentalThey’ll charge you for things you opted out of and argue with you about the charges when you call to dispute them. I specifically declined things and am being charged. I was also not explained the actual charges for an additional driver & that charge was larger than I intended. I dropped the car off with a full tank of gas & they’re charging me $65 to fuel the car. Terrible, terrible service. Way to ruin a family vacation.
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July 2021 by Charles H.
Liz was awesome. Made my rental experience pleasant and worry free. Great job...Infinity 3000
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June 2021 by Inphanh Thongkoth
Very fast counter service. Recommend the place for car rental
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January 2021 by Mark Cowan
I rented a car which I’ve done multiple times before from this place and it’s always something. The last time I rented, the car was not cleaned and before I returned it I washed it & vacuumed it out. The return went through no problem, then I get an alert on my account a day later that I was charged a $350 cleaning fee. So I call and they tell me it was a smoking fee which I don’t smoke plus I had pictures of the car before I moved off the lot. They put me on the do not rent list because I asked them to show me the proof that i smoked in their vehicle. I offered to show them medical proof that my asthma is so bad that being around smoke will trigger an attack. Needless to say, nothing was done about it & I was just out $350
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December 2020 by TERESA ODOM
Very good price. Clean car. Friendly staff.
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November 2020 by Joe Kronauge
THEY ADDED A TOLL CHARGE TO MY BILL FOR A $12 A DAY TOLL PASS THAT I NEVER ACCEPTED AND THEY NEVER SHOWED ME AT THE TIME I PICKED UP THE CAR. THEY HAD A BARRIER UP AT THE COUNTER FOR COVID AND THE GUY AT THE COUNTER HAD ME SIGNELECTRONICALLY WITHOUT LOOKING AT THE AGREEMENT AFTER I REJECTED ALL THE EXTRAS THAT THEY WERE TRYING TO SELL. NOW THEY WONT TAKE IT OFF BECAUSE I "AGREED TO IT" I WILL NOT BE DOING BUSINESS WITH THIS COMPANY AGAIN. IVE RENTED FROM THE SAME AIRPORT TO DO THE SAME TRIP FOR YEARS AND TOLLS ALWAYS COME IN AT $6 FOR THE WHOLE TRIP . WHY WOULD I WANT A $12 A DAY PASS.
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October 2020 by Ben Carey
Charged for gas even after bringing car back on a full tank. Email receipt from Dollar showing it checked in at full and 4 days later charged for gas.
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October 2020 by Kirby Ehrreich
Quick and easy at the airport pickup
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July 2020 by James Bishop
Worst customer service I have ever received. Absolute nightmare. Waited for over 4hrs then still didn’t receive a car because they wouldn’t allow me to pay using the chip on my card, only via swipe. My card swipe is over used and no longer reads but all these people care about is “company policy”. Never going back.Also made a reservation, cancelled and am still waiting on my refund. Beware they will try to scam you out of money. If you have to rent from them I suggest recording everything on your phone.
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February 2020 by Denise Rowe
I am in a rental car. The website quote was $16.98. At the counter I was told $19.58. I wanted three days starting 4 pm sat thru tomorrow 4pm. My contract says two days. It also says extra day 28.99. I call to extend a day and am told it will be $300 or so dollars more. This is crazy. I was in a rush to get to my daughter met in pre term labor and didnt notice the mistake earlier. Just crazy
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February 2020 by Pat Sick
Looking forward to booking with you in April for my birthday I've heard nothing but great things and i am looking forward to experiencing your service!
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November 2019 by Freedom Inc.
The only reason I am giving them one star is because the car was clean and the garage workers were polite. Christie (a lady at the desk) told my wife something that just was completely not true. When speaking with the manager about it,the manager (who's name I can't remeber) lady was totally disrespectful. After making christie goto the back so she wouldnt be involved in the conversation, She told me my wife was lying and her employee never told my wife what she did. She said she was sitting there when the conversation took place. After a back and forth for a second I proved my point when I told my wife to screen shot where Hertz had called my wife back. Christie originally denied this ever had happened. Needless to say I was over charged and treated totally disrespectful from the ladies behind the desk. I was told I would be put on a "do not rent list" for Hertz in dayton and the surrounding area. I had rented from Alamo multiple times at the Dayton Airport and will everytime from here on out. BEWARE!! DO NOT RENT FROM HERTZ!!
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November 2019 by Michael W.
Received a 2019 Ford Focus for our trip in Dayton, OH.
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November 2019 by Kevin S.
Sandy was great getting my car. Friendly and engaging. Car was clean. Fueled. A little dinged up. Wipers didn't work well with rain. Cheapest rental though.