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February 2024 by Suzanne Deardorff
Straight up lied about vehicle availability. Drove an extra 30 minutes to rent a Pacifica since my minivan was totaled three hours earlier. It was extremely important for me to get a minivan because of having three car seats. Called and confirmed availability. Showed up an hour later after talking with woman on phone. What do you know? No minivan available. "Miscommunication" ?I would like to update with my review that they were able to switch me out to a minivan a week later and comp'd me a tank of gas. Thank you!
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December 2023 by Jeannette Kendall
This location is so friendly and convenient
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November 2023 by Eric Schiro
No one answers the phone. Called countless times over the past few days. Would not recommend.
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October 2023 by tran tuan
Great service, Service very easy and quickly. Mikey is great manager and friendly. Recommend to rent car in this location.
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October 2023 by Caroline Rose
Vandalia, OH location rocks! Friendly, courteous, professional employees. I am so happy for Sammy to work with these people. ✝️??☮️????Thank you so much.
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September 2023 by Robert Holland
Got a rental while my truck was being repaired, so I got a suv which is smaller than my 4x4 truck & of course I increased my rentals coverage because I had issues with parts during Covid & had some large rental bills when I had a truck repaired & parts were scarce. Enterprise will find a way to get in your pocket to pay extra no matter what. Monopoly & it will cost you!Call hertz or use one of the smaller companies & stop the monopoly with enterprise!
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August 2023 by Laura Meeks
I rented a full sized sedan to pick up my children in Atlanta. It was 8 hours each way. The car wreaked of marijuana so strongly that I had a headache and all of my belongings smelled of it by the time I got home. My 6 year old daughter was so nauseated by the smell that she threw up 5 times on way back, extending our trip by by 3 hours. It was a horrible experience and they should not have allowed anyone to drive that car until the smell was taken care of. I booked a car ahead of time and there should have been a suitable vehicle available.
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July 2023 by Erin Koontz
They have accommodated us every time. They are nice, professional and efficient. We really appreciate that.
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June 2023 by Mary McKee
Can't say much more than I have already.... Richmond Indiana Enterprise Rent-A-Car center.... Rocks
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May 2023 by Mike Alsip
An absolute joy to go in. No hassle, no fuss, and perfect service. Quick, easy, thorough. Need a vehicle to rent?; Go here!
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May 2023 by Amanda Lugo
Everyone who worked here was super nice. I take one star off because I feel like they didn’t explain the prepaid gas well enough and I ended up wasting 60$.
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December 2022 by Adam Caldwell
Wonderful team working in the Vandalia office.Very Helpful and professional.
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November 2022 by Akhmad Gafurov
They will cancel your reservation on the day of and give your rental to another person. I would not recommend this place.
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November 2022 by Adam Gates
They cancel my reservation on the day of and now I’m forced to pay more for a rental somewhere else.
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October 2022 by Ra vi
Pretty sketchy. Talked to Cheyyene on the phone and she said they have cars but when I said its through my insurance all of sudden she was out of all the cars. Thats sounds pretty shady.
